Returns Lead

About REVOLVE

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories, and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. With 16 years of investment in technology, data analytics, and innovative marketing and merchandising strategies, we’ve built a powerful platform redefining fashion retail for the 21st century.

At REVOLVE, we hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. Our team of 1,000+ is based in Cerritos, California, and we’re motivated to take the company to the next level.

About the Role

The Returns Lead role is a full-time position focused on optimizing and prioritizing the team’s productivity and accuracy in processing customer returns.

Responsibilities

• Train new and existing agents.
• Prioritize daily tasks based on schedules and priorities.
• Report attendance and request additional resources when necessary, based on forecasted units.
• Troubleshoot exceptions to ensure continuous processing.
• Develop expert abilities in the returns, repack, and steaming departments.
• Test new process improvements.
• Benchmark and evaluate employees.
• Order supplies for the team as needed.
• Provide daily productivity reports.
• Perform department-specific tasks (e.g., working alongside returns, repacking, and steaming departments; reading reports).

Requirements

• Minimum of 2 years of experience in a warehouse and leading a large group.
• Computer literate in Excel, Word, and email.
• Experience with a WMS (Warehouse Management System).
• Proven work experience in a warehouse environment (as lead/supervisor or above).
• Dependable and hands-on commitment to getting the job done.
• Works well in a dynamic environment with minimal supervision.

Qualifications

• Excellent communication and interpersonal skills (bilingual preferred).
• Highly effective training skills and techniques.
• Basic working knowledge of communicating through emails.
• Bilingual (Spanish & English).

Pay

A reasonable estimate of the current base hourly range for this role is $18.50/hr to $21.50/hr.