Returns Lead
REVOLVE · Shoemakersville, PA · 1 mo ago
On-siteManagement$18.5–$21/hrFull-time
Major Responsibilities
- Training of new and existing agents.
- Prioritize daily tasks according priorities and schedules.
- Report attendance and request additional resources, when necessary, based on forecasted units.
- Troubleshoot exceptions to allow the team to continue processing.
- Develop expert abilities in the returns, repack and steaming departments.
- Test new process improvements.
- Benchmark and evaluate employees.
- Order supplies for the team when necessary.
- Provide daily productivity reports.
- Perform department specific tasks (i.e., working alongside returns, repacking, and steaming departments).
Required Competencies
- Excellent communication and interpersonal skills (bilingual is preferred).
- Highly effective training skills and techniques.
- Basic working knowledge of communicating through emails.
- Hands-on commitment to getting the job done.
- Proven work experience in a warehouse environment (as lead/supervisor or above).
- Computer literate in Excel, Word, and email.
- Experience with a WMS system.
- Bilingual (Spanish & English).
Minimum Qualifications
- Minimum of 2 years of experience in warehouse and leading a large group.
- Computer literate in Excel, Word, and email.
- Experience with a WMS system.
- Bilingual (Spanish & English).