Returns Driver

Responsibilities

• Collect, load, transport, and deliver items to customers or businesses in a timely, friendly and courteous manner.
• Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Take and follow directions from dispatcher, adhere to assigned routes, follow time schedules, use route navigation apps, alternative routes, when necessary and knowledge of area to deliver packages to customers on time.
• Absorb and unload items from vehicles without interfering with operations at customer’s place of business.
• Provide excellent customer service, answer questions, and professionally handle complaints and concerns from customers.
• Abide by all transportation laws and maintain a safe driving record.
• Accept payments, prepare reports to include invoices, return forms, reconcile debt and credit and all moneys collected related to deliveries.
• When applicable, complete daily maintenance checks on company delivery vehicle and notify manager of any issues.
• Assist in any and all other store/warehouse duties (stock, parts pulling etc.) as assigned.

Qualifications

• Current, valid driver’s license
• Ability to meet company insurance requirements (drivers must be 21 years old or over)
• Current valid automobile insurance with your name on the policy
• Ability to lift, move, push and pull up to 50 pounds, prolonged sitting
• (Auto Body Parts Collision Drivers must be able to lift 75 lbs)
• Knowledge, Skills And Abilities
• Ability to manage, track and account for money transactions and reconcile customer credit and debt balances
• Utilize a tablet and/or mobile device for purposes of navigation/route optimization, tracking and customer interface/signature capture
• Exceptional customer and verbal communication skills, ability to communicate effectively, professionally, with tact and diplomacy
• Ability to take and follow directions and work well with others as part of team
• Flexible schedule with the ability to work overtime as needed preferred
• Previous delivery driving experience is a plus
• Maintain and promote workplace safety
• Securing and transferring cash or other assets