Returns Associate (MON-FRI)

About the role

The Returns Associate will process product returns and information while supporting the warehouse staff and other departments.

Responsibilities

• Unpack returned merchandise and assess paperwork sent in with return instructions for proper return procedures.
• Process returned goods in a timely manner.
• Inspect returned merchandise, checking for quality and condition of product to determine return category.
• Receive merchandise, following all security and safety return procedures for each product type.
• Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
• Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
• Data entry as needed.
• Identify and input defective products to be returned to mills.
• Identify critical distribution issues and report them to the team lead/supervisor.
• Maintain individual productivity and quality standards according to department.
• Perform cleaning activities as required.
• Maintain a safe and clean warehouse.
• Maintain a positive attitude.

Requirements

• Prior experience in a distribution, warehouse, or other inventory handling environment.
• Knowledge and ability to operate inventory control and related computer software.
• Actively support team concepts and effectively communicate with team members.
• Ability to follow detailed instructions.
• Maintain individual productivity and quality standards according to department.
• Must be 18 years of age.
• Six months experience in a similar Warehouse position.

Qualifications

• Ability to read and speak English.
• Reliable transportation.
• Ability to follow detailed instructions.
• Ability to operate a warehouse equipment and machinery.
• Comfortable using electronic devices.
• Basic math skills, ability to count, add, and subtract numbers quickly and accurately.
• Ability to identify colors, sizes, quantity, label, and SKU information.
• Flexible with start and departure time changing.
• Ability to work independently without close supervision.

Skills

• Physical demands: Stand and walk for an 8+ hour shift, lift and carry up to 50 lbs, stoop, kneel, crouch, reach, and handle items up to 50 lbs.
• Work environment: Warm to cool warehouse conditions, moderate noise levels, warehouse machines and equipment.

Benefits

• Vacation, Personal, and Sick time.
• Medical, Dental, Vision, Life Insurance, and Disability coverage.
• Flexible Spending Accounts.
• 401(k) plan.