Retsch Service Engineer (m/f/d)

Primary Responsibilities

• Customer Support Excellence: Resolve technical queries via phone and email, and perform in-house troubleshooting and repairs to keep critical equipment running smoothly.
• Contract & Equipment Care: Take ownership of preventative maintenance contracts, ensuring both Verder Scientific lab units and customer equipment operate at peak performance.
• Quoting & Relationship Building: Prepare accurate spare parts quotations while fostering strong, trusted relationships with key accounts and end users.
• Workplace Organization: Maintain a clean, efficient, and well-organized workspace that supports quality and safety.

Qualifications

• Technical Foundation: An Associate’s Degree in a technical field, or at least 3 years of hands-on experience as a maintenance/service technician in a lab or industrial environment.
• Practical Expertise: Confidence working with single and three-phase wiring; experience using tools such as multimeters and clamp meters; ability to interpret schematics and technical drawings; and a solid understanding of mechanical systems.
• Digital & System Skills: Sound experience with CRM and ERP systems is required, along with proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Professional Strengths: Excellent organizational skills, keen attention to detail, and strong written and verbal communication abilities.

What We Offer

• Salary and bonus incentives
• Lifetime insurance coverage (Life/Health/Dental/Vision)
• 401K enrollment offered after 1 year of employment with up to 4% company match
• 10 vacation days and 10 sick/personal days allotted