Retirement Service Officer-Jackson-2170

Duties And Responsibilities

• Afford all areas of service and management of client relationships in Retirement Services Group.
• Open new accounts. Includes knowledge and application of all retirement plan types for coding correct information for proper set up within regulatory requirements.
• Create and maintain client, individual and household, CRM data information including client contacts and prospect sales process.
• Cook and reconcile asset transfers in for new accounts and from closing accounts.
• Prepare and maintain client files and image all account documents and correspondence.
• Prepare and coordinate requests for distributions from retirement accounts.
• Serve as internal contact for clients and bank officers for account assistance and meet in-office with clients as needed for general assistance.
• Manage the enrollment process of new plan participants, including enrollment packages, QR codes, and providing date to sponsor and recordkeepers.
• Maintain database of retirement plan participants and sponsors for regular email communications.
• Maintain working knowledge of all policies, procedures and regulations pertaining to retirement plan services.
• Maintain securities and other licenses necessary to provide required client services.
• Maintains a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc.
• Complete required compliance training and adhere to the Bank's standard of conduct.
• Performs other duties as requested.
• Participates in the bank's High-Performance Rewards Connections program.
• Makes referrals to the Mortgage Center and Branches

Position Requirements

• Bachelor's Degree preferred.
• Five or more years of similar or related experience in Accounting; Finance; Investment Management
• General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Extensive reading as needed.
• Work outside of regular business hours, as deemed necessary.
• Ability to make difficult decisions and handle multiple tasks with daily deadlines.