Retirement Plan Services Associate

This person will be responsible for supporting the Retirement Plan Services department with a large financial services client. The majority of their role will involve processing forms and performing basic transactions, such as handling roll overs, internal transfers, and death certificates.

Requirements

Candidates MUST be local to Southfield, Michigan OR Memphis, Tennessee! This is a Contract to Hire position based out of St. Petersburg, FL. Application anticipated to close on Sep 18, 2026.

Responsibilities

• Answers and responds to email inquiries regarding issues
• Processes forms and performs basic transactions, such as handling roll overs, internal transfers, and death certificates
• Accurately diagnoses issues and provides client driven solutions that also meet IRS regulatory requirements
• Interprets rules and regulations by applying retirement plan knowledge
• Conducts audits of account activity to ensure transactions meet regulatory compliance
• Reviews client requests for corrections to determine proper course of action and provide guidance to branch personnel on resolution
• Maintains knowledge of retirement plan rules and regulations by utilizing internal and external resources, as well as continuous training
• Communicates, researches and resolves issues with other internal departments
• Reviews daily reports of individual productivity to evaluate personal performance

Schedule

8:30am - 5:00pm local time; 8 Weeks of training onsite 5 days a week THEN hybrid (3 days onsite, 2 remote)

Pay

$23.00 per hour (fixed rate)

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)