Retirement/HSA Services Specialist

Location: Hicksville, NY 11801

About the role

The Retirement and HSA Processor is responsible for the accurate and timely processing of retirement plan and Health Savings Account (HSA) transactions. This role ensures compliance with regulatory requirements and internal policies while delivering high-quality service to clients and participants. The ideal candidate is detail-oriented, organized, and capable of managing multiple tasks in a deadline-driven environment.

Responsibilities

• Process retirement plan transactions including enrollments, contributions, distributions, rollovers, and maintenances.
• Handle HSA transactions such as account openings, contributions, disbursements, and corrections.
• Review and verify documentation for accuracy and completeness.
• Ensure all transactions comply with IRS, DOL, and ERISA regulations.
• Maintain accurate records and update participant account information in the system.
• Respond to internal and external inquiries regarding retirement and HSA accounts.
• Collaborate with payroll, HR, and finance teams to ensure data integrity.
• Assist with audits, reconciliations, and reporting as needed.
• Identify and escalate discrepancies or issues to senior staff or supervisors.
• Support process improvement initiatives and contribute to team goals.
• Use independent judgement and discretion to make decisions.
• Analyze and resolve problems.
• Perform special projects and additional duties as required.
• Consistently adhere to regulatory and compliance policies and standards linked to the job and complete required compliance trainings.
• Maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

• High School diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
• Minimum of 1+ years of banking experience.

Qualifications

• Prior experience in banking (preferred).
• Familiarity with retirement plans and related regulations (preferred).
• Strong communication and customer service skills.
• Understanding of HSA/IRA operations.
• Experience with Microsoft tools (Excel, Word).

Skills

• Ability to build and maintain effective relationships with stakeholders through clear communication and proactive collaboration.
• Aligns relationship-building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment.

Physical demands

No unusual physical exertion is involved.

Pay

Pay Range: $18.58 - $28.84 per hour.

Benefits

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Detailed information about benefits.