Retention and Customer Service Agent

About the role

The Englewood, CO Contact Center is seeking a driven and high-energy Customer Service Representative to join our team. This role involves offering exceptional customer support, assisting with order entry and status updates, recognizing trends, and providing product information through various channels.

Responsibilities

• Answer interactions (phone calls, emails and live chats)
• Responds to customer requests
• Afford customers with order entry and order status calls
• Alert supervisors of trends in customer calls
• Recommend new ideas for process improvements
• Build rapport with customers by using a courteous, friendly and professional manner
• Complete various special projects as assigned

Requirements

• High school diploma or equivalent; college degree or some college preferred
• 2+ years of customer service and/or 1-2 years related experience. Call center experience preferred
• Strong oral and written communication skills with the ability to communicate at all levels of the organization
• Strong decision-making abilities
• Basic computer knowledge and ability to learn in-house computer programs essential
• Ability and desire to learn about marine, watersports, hunting, camping and fishing product lines
• Work a schedule between the hours of 7:00am - 6:00pm, including weekends and holidays

Qualifications

General Compensation Disclosure: The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below. Pay Range $14.00-$18.30 Hourly

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• On the job training opportunities

Pay

$14.00-$18.30 Hourly

Schedule

Between the hours of 7:00am - 6:00pm, including weekends and holidays