Retailer

Knowledge and Responsibilities

• Provides excellent customer service to all guests, adhering to Zinc’s high standards.
• Pays attention to guests, greeting them by making eye contact, smiling, and spreading joy, creating excitement about the brand.
• Aids guests with inquiries, educates them on menu items and special promotions.
• Handles guest situations with kindness and empathy, escalating issues as necessary.
• Uses sound judgment to suggest upselling opportunities and enhance the guest experience.
• Checks the quality of displayed products and ensures merchandising and presentation align with company direction.
• Prepares drinks for retail and dining room, including batch preparation.
• Ensures cleanliness throughout the store, both during and after operating hours.
• Completes opening, mid, and closing procedures, as well as daily work assignments.
• Works with a high sense of urgency, honesty, integrity, and efficiency.
• Works specific stations as needed:
• Barista: Creates expertly crafted brewed goods for guests.
• POS: Interacts directly with guests, focusing on packaging pastries, suggesting made-to-order beverages, taking to-go orders, and inviting guests to return.
• Greeter: Offers a warm welcome to guests and directs them to the appropriate area.
• Mercandiser: Focuses on re-stocking products and maintaining aesthetically pleasing displays.
• Pick-Up Specialist: Ensures all pickup and delivery orders are prepared, packaged, and fulfilled in a timely manner.

Requirements

• At least 1-2 years of Retail, Customer Service, and food handling experience.
• High School Diploma/GED or some college preferred.
• Ability to work weekends and holidays.
• Positive and passionate attitude.
• High sense of integrity and ownership.
• Basic math skills (add, subtract, multiply, divide).
• Able to lift up to 25 lbs.
• Time management, prioritization, and following directions.
• Adherence to food safety guidelines.
• Understanding of cash handling and transaction accuracy.

Benefits

• Flexible work schedule.
• Competitive compensation.
• Discounted meals during shifts.
• Medical, Dental, and Vision benefits.