Retail Workforce Management Analyst

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account. JOB FUNCTION / SUMMARY: The Retail Workforce Management Analyst administers the FTE Staffing & Scheduling model for the Core Retail Bank providing total bank level and market level analysis and delivering FTE recommendations to all levels of Retail leadership on an as needed basis to include reporting. ESSENTIAL DUTIES & RESPONSIBILITIES: Manages and maintains the FTE forecasting model by maintaining all model attributes, activities, time standards, and settings, coordinating and making updates based upon revised and new data feeds (as needed), adding new branches and designating closed branches, maintaining model documentationServes as FTE Staffing & Scheduling subject matter expertWorks with appropriate business partners and Retail representatives to ensure the model accurately reflects the current/anticipated financial center operating environmentResponsible for the validity and accuracy of the staffing modelProduces quarterly staffing forecasts used in FTE need determination and financial center scheduling.Produces centralized reporting to retail leadership to assist with FTE needs and effectiveness of the financial center delivery channel.Analyzes trends in recommended staffing levels and financial center activity volumes and provides recommendations to Retail leaders for efficiency improvements, as well as performs “what if” analyses to determine FTE impacts as the financial center operating environment changes and in support of decision-making.Understands the bank's delivery strategy.Works closely with Retail and Branch Management, and Human Resources to ensure model and recommendations are in Retail initiative and hiring processes.Communicates model components to all levels of Retail Management to facilitate education and support.Reviews model results and provides findings and recommendations to all levels of Retail Management.Conducts in-branch fieldwork and participates in time studies as needed to support ongoing changes and accuracy of model.Performs User Acceptance Testing following software upgrades.Participates in and/or leads strategy sessions with Retail and State Management regarding how to implement model recommendations with the branch network SUPERVISORY RESPONSIBILITIES: NONE MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE: High school diploma or general education degree (GED). Bachelor’s degree is preferred.2+ years related experience and/or training; or equivalent combination of education and experience.Experience in modeling concepts, and systems development and implementationGeneral knowledge of capacity planning and staff scheduling principles and techniquesGeneral understanding of banking network and supporting business partnersAdvanced knowledge of, Microsoft Office products to include Word, Excel, Access, PowerPoint and OutlookStrong desktop computer skills including spreadsheets, databases, word processing and presentationsExcellent communication, analytical, customer service and organizational skillsDemonstrated ability to specify requirements for and maintain large databases, professional forms, detailed reports, and complex programs.Strong analytical, conceptual, and problem solving skillsAbility to analyze data and offer alternative solutionsStrong concern for accuracy and attention to detailStrong communication and documentation skillsAbility to work within predetermined timelinesAbility to prioritize and multi-task effectivelyAbility to work independently with little direct supervisionAbility to lead project teams ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS: Ability to travel if required to perform the essential job functionsAbility to work under stress and meet deadlinesAbility to operate related equipment to perform the essential job functionsAbility to read and interpret a document if required to perform the essential job functionsAbility to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement. Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.