Retail Titles Specialist

About the role

In short, a Titles Specialist is responsible for reviewing vehicle deals and auditing title documentation to ensure compliance with state regulations, internal policies, and dealership standards across multiple locations. This role plays a critical part in supporting accurate title processing, identifying discrepancies of documentation, and maintaining audit readiness while partnering closely with dealership and regional operations teams.

A Titles Specialist:

• Reviews completed vehicle deals to ensure all title documentation is accurate, complete, and compliant with state-specific requirements
• Conducts title audits to verify proper documentation, signatures, lien information, and supporting paperwork prior to title submission
• Identifies, researches, and resolves title discrepancies or missing documentation in a timely manner
• Partners with dealership teams and in-state vendors to ensure accurate and timely title transfers
• Maintains secure handling, tracking, and storage of vehicle titles and related documentation
• Performs monthly audits of stored titles and file room records to ensure compliance and accuracy
• Distributes titles to designated dealership locations to support vehicle movement and operational needs
• Serves as a cross-trained resource within dealership title operations and provides support where business needs arise
• Organizes and prioritizes daily workflow in a fast-paced environment with changing deadlines and operational demands
• Communicates effectively with internal teams regarding title status updates, outstanding items, and audit findings

Requirements

• High School Diploma or GED required
• 2+ years of automotive titles experience required
• Experience conducting audits or reviewing documentation for accuracy and compliance preferred

Skills

• A mind for the details: Excellent attention to detail is essential
• Excellent verbal and written communication skills: The ability to talk and write with confidence, charisma, and competence for a wide variety of audiences including management
• Agile in a fast-paced environment: Thriving in an environment that never stops is a must
• Plays well with others: Ability to work in a high-functioning team environment
• Timely: Adherence to regular and predictable attendance

Benefits

• Medical, dental, and vision insurance with a sizable portion of premiums covered by the company
• 401(K) retirement plan
• Company-paid life insurance policy
• Short and long-term disability coverage
• Growth opportunities: Over 1,000 employees promoted year over year
• Tuition reimbursement for professional development
• Wellness program including self-guided coaching, cash incentives, and discounts on medical premiums
• Competitive pay across the organization
• Consistent work schedule with Sundays off
• Monthly bonus share, sales contests, and other recognition perks
• World-class training and development programs
• Paid time off for full-time roles including wellness days, holidays, and vacation
• Vacation time for part-timers based on hours worked

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