Retail Third Key Dispensing Optician Part Time

About the role

A Summary State Licensed Optician is assigned primarily to the retail floor. This position sells eyewear products and services utilizing the SERVE selling strategy to Super Serve the Customer's needs.

Responsibilities

• Complete retail final inspection of all eyewear and dispense eyewear to ensure accuracy of prescription, fit and comfort to include the dispense with the 7-Point Quality Check.
• Answer telephone promptly and professionally or a prompt greeting and obtain prescription for in-store customers.
• Provide basic information such as: starting price points for lenses, current in-store promotions, Doctor’s phone number, Unbeatable Price Guarantee, invite them into the store and thank them for calling.
• Identify customer’s needs through Lifestyle selling techniques and match frame to customer’s face shape and prescription and utilize the Lens Selling Kit to assist in educating the customer throughout the sales process to increase their knowledge and understanding of available lens options.
• Stock, clean, and straighten displays; clean and organize the entire store, ensure frames are ticketed properly.
• Adjust and repair eyewear and process defective, spoiled, and cannibalized frames.
• Complete Company required training programs.
• Follow Company safety rules and standards.
• Perform all opening procedures to include making a timely and accurate bank deposit, verify cash on hand, open POS system and sign and file POS reports.
• Complete all end-of-day reports, run POS reports, count cash at final closing and prepare the deposit.
• Contact a member of the management team regarding any associate issues that involve Progressive Discipline.
• Refer customer service issues that cannot be solved to the next scheduled member of the management team.
• Other duties as assigned by management to include cross training.

Requirements

• One (1) year of related experience
• HS diploma, GED or equivalent related job experience
• Opticians State License required

Additional Requirements

• Communication, interpersonal and negotiation skills
• Ability to read, analyze and interpret insurance forms and prescriptions
• Mental/Physical Requirements: Work changing schedules to meet business demands, Work inside location, Strong organizational skills, Speak clearly and effectively, Calculate and manipulate numbers/data, Read English, Problem solve/reasoning, Meet customer expectations, Work under stress with interruptions and deadlines, Follow procedures and instructions, Use computer effectively and view computer screen, Exhibit empathy in all interactions, Bend and stoop continuously, Reach with Hands and Arms, Climb or balance, Stoop, kneel, crouch, or crawl, Talk or hear, Essential Responsibilities Related To Physical Demands/Work Environment: Stand, Walk, Sit, Use hands to touch, handle, or feel, Reach with Hands and Arms, Climb or balance, Stoop, kneel, crouch, or crawl, Talk or hear, Essential Responsibilities Related To Behavioral Characteristics: Must be detail orientated and well organized, Must be able to communicate clearly and effectively with other associates and clients, Must be energetic and self-motivated, Must be a team player, Must be able to problem solve, Must work onsite and participate in interactive onsite meetings on a regular and predictable basis, Must have the ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc., HIPAA & Security Requirements: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.