Retail Therapist

About the role

Join us as we launch our first-ever ELEMIS counter in Fenwick, an inspiring collaboration between two iconic British heritage brands. This is a unique opportunity to be part of something truly exciting and help shape the customer experience.

Responsibilities

• Deliver exceptional client journeys
• Provide outstanding on- and off-counter treatments with a focus on touch, technique, and visible results
• Create seamless, end-to-end luxury experiences—from consultation through to aftercare
• Drive sales through expertise and connection
• Confidently link treatments to tailored product recommendations
• Build, manage, and grow your own loyal client base
• Encourage repeat bookings and long-term skincare journeys
• Take pride in achieving and exceeding personal KPIs
• Use advanced consultation and technology
• Conduct in-depth consultations, including HD skin scans
• Analyse skin concerns and build tailored treatment and skincare plans
• Follow up proactively to track progress and maintain client engagement
• Build trust-based relationships that turn new clients into loyal advocates
• Champion product knowledge and brand standards
• Maintain expert knowledge of ELEMIS products, ingredients, and treatments
• Stay up to date with industry trends, innovations, and new launches
• Represent the brand with professionalism, confidence, and authenticity
• Create a Premium In-store Experience
• Maintain exceptional standards in treatment delivery, hygiene, and presentation
• Support events, promotions, and in-store experiences that attract and retain clients
• Operate with excellence and sustainability in mind
• Support stock accuracy, merchandising, and operational standards
• Contribute to a high-performing, compliant, and visually elevated counter
• Embed sustainability into daily decisions, helping to reduce waste and environmental impact

Requirements

Qualified in Beauty Therapy (Level 2 or equivalent preferred)

Experienced in luxury retail, spa, or treatment environments

Confident in consultative selling and building personalised recommendations

Proven ability to build a loyal client base and drive repeat business

A strong communicator with a natural talent for building genuine relationships

Comfortable using (or excited to learn) skincare technology

Results-driven, with pride in achieving targets and contributing to team success

A positive, inclusive team player who values diversity and collaboration

Qualifications

Passionate about skincare, treatments, and delivering exceptional client experiences

Skills

Advanced consultation and technology skills

Benefits

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• 27 days holiday per year and your birthday off
• Company Pension Scheme
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• The opportunity to work with a globally recognised luxury skincare brand
• Comprehensive training in advanced treatments, skincare technology, and product expertise
• A supportive and inclusive team environment where you can thrive
• Ongoing development opportunities to grow your career
• The chance to build your own loyal client portfolio and personal success
• A role where your impact is visible—in client results, loyalty, and business performance