Retail Tech Support Specialist
We're looking for a Retail Tech Support Specialist to join our Batteries Plus teams in Prince Frederick and California, MD. Someone who brings positive energy, great communication, and a steady hand when repairing phones and small electronics.
About Us
Batteries Plus has spent decades becoming the go-to destination for batteries, lighting solutions, and device repairs. With thousands of products and a growing national footprint, we're known for our expertise and for making life easier for our customers, businesses, and community partners. Our stores have a friendly, relaxed feel—we work hard, help each other out, and genuinely enjoy what we do.
Responsibilities
- Greet customers, answer questions, and guide them to the right solutions
- Support retail sales by recommending helpful add-ons
- Learn and perform device repairs (phones, tablets, etc.)
- Test, install, and replace batteries in everything from watches to vehicles
- Troubleshoot tech issues so customers leave confident and satisfied
- Keep the store organized, stocked, and running smoothly
Requirements
- At least 18 years old
- High school diploma
- Solid customer service or retail background
- Friendly, clear communicator
- Comfortable working on a team and adapting in a fast environment
Previous phone/tablet repair experience is helpful—but we will train the right person.
Pay
Starting pay: \$18–\$20/hr, depending on experience
Benefits
- Employee discounts you'll actually want to use
- 401(k) plan to support your future
- Sign-on bonus after completing training
- A company that believes in development, teamwork, and promoting from within