Retail Team Member - UES

About the role

Retail Team Members play a crucial role in delivering warm, helpful, and accurate customer service that reflects the dedication of the Levain brand. They foster customer loyalty by creating a welcoming environment that encourages customers to return again and again, maintain a clean and inviting store environment, and support the team in daily operations.

What We’re Looking For

• People-forward attitude with exceptional customer service skills; proactive and empathetic in assisting customers and team members
• Strong communication & interpersonal skills; team-oriented with a positive attitude
• Maintain a high level of professionalism and care: adaptable, flexible, and patient
• Reliable, responsible, and punctual
• Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues; consistent, patient, and even‑keeled
• Strong attention to detail in customer interactions and product knowledge
• Embody and promote the values and standards of Levain Bakery

Responsibilities

Team Collaboration

• Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
• Display a strong sense of teamwork: work collaboratively with team members to ensure smooth store operations
• Facilitate open, clear, and timely communication with your team members and management
• Stay informed about new products, procedures, and promotions

Customer Service

• Greet customers with a warm and welcoming demeanor
• Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
• Resolve customer issues promptly and courteously and operate with empathy

Operations

• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
• Adept knowledge of Toast POS system
• Ensure all in-store and third-party delivery orders are accurate and safely prepared
• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
• Assist in restocking and organizing inventory and adhere to guidelines given from Shift Lead or management

Requirements

• Previous retail or customer service experience is preferred
• Open availability: ability to work mornings, nights, weekends, and holidays
• Ability to lift/push up to 25+ pounds, including overhead
• Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
• Read and communicate in English, both verbally and in writing

Benefits

• $17–19.25/hour + tips
• Health, Vision, Dental Insurance
• Employer-funded Healthcare Reimbursement Account
• Commuter Benefits
• Employee Assistance Program
• Bike-Share Reimbursement
• 14 Weeks Fully Paid Parental Leave
• One Week of Paid Time Off
• 401K with 3.5% Company Match