Retail Team Leader - Keyholder

About the role

As a Team Leader – Keyholder, you support store leadership to achieve sales goals, working alongside store associates and providing daily direction, communication and training. You motivate the team to provide an amazing shopping experience, build brand loyalty with every customer interaction, and serve as a brand ambassador by consistently modeling and upholding Vera Bradley’s core values. You are committed to making the world a brighter place through every touchpoint.

Responsibilities

• Drive sales: work with your team to exceed sales goals, drive store traffic, convert customers, execute community and customer outreach efforts, and promote campaigns to build brand awareness and lasting customer relationships.
• People leader: channel Vera Bradley’s core values to motivate and inspire your team.
• Product passion: suggest products that fit each customer’s unique needs and drive store results through add‑on selling and outreach.
• Merchandising and operational innovation: execute and improve daily operational procedures, support visual standards, and keep the store organized and inviting.
• Integrity: be reliable, uphold Vera Bradley’s core values, and adhere to company policies and procedures.

Requirements

• People‑oriented personality.
• Availability to work evenings, weekends, and holidays to support store opening, closing, and peak business needs.
• At least 18 years of age.
• Retail experience and/or prior management experience.

Environmental and Physical Demands

• Constant walking and standing; frequent bending, stooping, and reaching.
• Strong sensory skills such as good eyesight, good hearing, and dexterity.
• Ability to consistently lift 10–35 lb.; occasionally lift up to 55 lb. and push or pull more than 55 lb.

Benefits

• Bonus‑eligible position (bonus based on achievement of company metrics).
• Medical insurance (PPO and High‑Deductible Health Plan options).
• Dental insurance (no‑cost preventative care; 80%/20% restorative up to $2 k per year).
• No‑cost vision benefit for those electing medical insurance.
• 401(k) with generous company match and immediate vesting.
• Generous Managed Time Off (MTO) and 9 paid company holidays.
• Volunteer paid time off and paid bereavement leave.
• 2× salary employer‑provided life and AD&D insurance.
• Employer‑paid short‑term and long‑term disability insurance.
• Health Savings Account (HSA) with employer contribution.
• Flexible Spending Accounts.
• Ancillary benefits including identity protection, legal services, pet insurance, and individual policies through Aflac.
• Employee Assistance Program with unlimited telephonic counseling.
• Holistic wellness program offering free access to financial, physical, and mental wellness experts.
• Annual birthday gift.
• Generous product discount.
• Professional development assistance and resources.
• Fitness centers at corporate offices.
• DailyPay option for wage payment.

Pay

Base Pay Range: $14.86 – $22.26 per hour

Starting Pay: $17.00 USD per hour