Retail Team Leader

The Role

We call them our Brand Leads. Our Brand Leads have their own style and are genuine ambassadors of our brand. They are experts in everything that goes into delivering an amazing brand experience for their local customers in store, consistently going above and beyond to drive excellence in their store, across all areas.

Responsibilities

• Passionate about using local knowledge and sales expertise to consistently go above and beyond to deliver the ultimate Superdry brand experience in your store
• Confidently make decisions about what’s best for our customers, including taking ownership for handling customer issues in store
• Effectively coordinate the team across operational tasks when needed, guiding them with your operational expertise
• Take pride in store appearance and embrace the Superdry store look, to ensure our store looks amazing
• Always develop your product knowledge and understanding of the business to offer the best possible experience to our customers
• Embrace the Superdry culture and encourage your teammates to do the same
• Support with key compliance tasks where needed including loss prevention and health and safety
• Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the management team to drive performance against them
• Step up to lead the team in store when needed
• Hold keys for the store and take responsibility for opening and closing, including cash handling

Requirements

You Are Passionate about our brand and help to create the best possible customer experience
Enjoy working independently with excellent attention to detail
Confident taking ownership of your projects and tasks
Positive and proactive individual, able to act as a role model for others
Creative problem solver, always working to put solutions and fresh ideas forward
Great at collaborating and building trust with others, working together to get results and learn
Experienced in sales and operations in store and ready to step up

Benefits

• Health Benefits
• 401K
• Life Insurance
• Clothing Allowance
• 50% Staff Discount
• Monthly Bonus Potential
• Excellent Basic Salary (determined by location and experience)

Pay

• Commensurate with experience

Schedule

• Varies