Retail Team Leader

About the role

The Zone Team Leader serves as a store keyholder and is required to provide guidance and direction for the successful operation of a particular zone of the overall retail sales floor of a store location. The Zone Team Leader oversees a team that is passionate about merchandising and selling merchandise, as well as ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising and customer service oversight.

Note: The job title used in this posting may differ from Ollie’s internal job title (Zone Team Leader) to better align with industry standards.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a constant state of alertness and safe manner.

Benefits

• Medical, Dental, Vision, and RX coverage begins after 90 days of employment.
• 401K with generous company match and immediate vesting.
• Strong career growth and talent development culture.
• 20% associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

Core Values

• Be a Team Player – Associates are expected to be supportive and work together.
• Be Caring – Treat others with courtesy, dignity, and respect.
• Be Value Obsessed – Live the “good stuff cheap” mindset.
• Be Committed – Operate with grit, passion, tenacity, and action.
• Be Growing – Get better every day.
• Be Real – Be honest, transparent, genuine, trustworthy, and sincere.