Retail Team Lead - FT (Lawrence, MA)

Who We Are

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

About the Role

As part of the New Balance Retail Leadership Team, full-time Retail Team Leads assist with duties such as opening/closing the store, driving results, operational duties, and delivering a world-class experience for our guests. You will lead by example through New Balance’s Core Competencies.

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results-driven in achieving our store key performance indicators through training and development of our associates
• May assist store manager in creating the schedule and taking the lead in floor moves
• Deliver a great guest experience utilizing our GUEST service model
• Be operationally sound, opening/closing the store, inventory control, operational procedures
• Be involved in recruiting/interviewing/hiring of top talent
• Follow safety and reporting regulations, including proper lifting procedures

Requirements

• Must be 18 years of age or older
• 2 years’ retail supervisory experience preferred
• High school diploma or equivalent educational experience
• Demonstrated leadership ability
• Strong customer service and verbal communication skills
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays

Physical Requirements

• Ability to lift 4 lbs. frequently
• Ability to lift a maximum of 8 lbs. occasionally
• Ability to kneel or squat frequently
• Ability to move boxes of product up to 50 lbs (with assistance if necessary)
• Ability to stand for extended periods of time
• Ability to climb ladders occasionally
• Ability to climb and descend stairs frequently (depending on location)

Pay

Pay Range: $19.75 - $24.65 - $29.60 hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more).

Benefits

• Comprehensive traditional benefits package including three options for medical insurance, dental, vision, life insurance, and 401K
• Online learning and development courses
• Tuition reimbursement
• $100 monthly student loan support
• Various mentorship programs
• Yearly $1,000 lifestyle reimbursement
• 4 weeks of vacation
• 12 holidays
• Generous parental leave
• Temporary associates: three options for medical insurance, dental and vision insurance, and an associate discount
• Part-time associates: 401k, short-term disability, a yearly $300 lifestyle reimbursement, and an associate discount