Retail Support Specialist - Rogers, AR

About the role

Join Generations Bank as a Full-Time Retail Support Specialist in Rogers, AR, where you’ll play a vital role in enhancing customer experiences and building lasting relationships. This onsite position offers the unique opportunity to work closely with a team dedicated to delivering exceptional service in the banking industry. You’ll engage directly with clients, ensuring their needs are met with professionalism and efficiency. As part of our customer-focused culture, you’ll contribute to a dynamic work environment that values communication and accountability. The chance to make a meaningful difference in the lives of our customers while developing your career in a supportive atmosphere makes this role truly exciting.

Responsibilities

• Provides frontline support to retail staff and customers via phone, email, and Teams, including backup support for the Customer Support Department as needed.
• Maintains strong working knowledge of Bank products, services, and systems to deliver accurate, confident assistance to retail staff.
• Performs a wide range of operational and back-office functions, including research, teller system support, document imaging, scanning, indexing, and unposted item repair.
• Completes customer maintenance and digital banking services such as account updates, online and business eBanking setup, password resets, self-enrollment approvals, and online account opening decisions.
• Supports debit card, cash management, transfer services, fee adjustments, wire processing, basic IRA functions, CDs, corporate accounts, and safe deposit box maintenance.
• Prepares and issues internal correspondence, completes routine clerical and administrative duties, maintains reports, and responds to retail email requests.
• Ensures compliance with all Bank policies, procedures, safety standards, and applicable state and federal regulations, including BSA, EEO, OSHA, and diversity and inclusion standards.
• Participates in training, assists with special projects, provides departmental coverage during absences or high-volume periods, and consistently demonstrates professionalism, integrity, and respect for others.

Requirements

• High school diploma or general education degree (GED) and/or 2 or more years of experience in customer service or retail operations
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities
• Ability to perform the essential physical and mental demands of the job

Qualifications

• Strong foundation in customer service and communication skills
• Adept at problem-solving, demonstrating the ability to quickly identify and resolve issues as they arise in retail operations
• Attention to detail, as accuracy in handling inquiries and processes directly impacts customer satisfaction
• Strong interpersonal skills to build trust and rapport with retail staff and clients alike
• Adaptable and willing to learn, frequently engaging with various banking procedures and programs
• Proactive approach and the ability to work collaboratively within a team

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• Competitive Salary
• Paid Time Off
• Paid maternity and paternity leave
• Employee Assistance Program