Retail Support Specialist

About the role

FASHIONPHILE is revolutionizing the ultra-luxury fashion experience to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen. We value diversity in our people, perspectives, and products, cultivating creativity and innovation essential to achieving our mission.

Responsibilities

• Unloading, sorting, unpacking, and breaking down boxes for all incoming packages from FASHIONPHILE Courier
• Preparing customer products for shipping based on company packaging guidelines, including shipping labels
• Pulling products for customers
• Answering phones and supporting client scheduling
• Scanning and organizing products
• Processing customer & retail returns

Requirements

• GED or equivalent experience
• Prior experience working in shipping and order fulfillment
• Experience working in a fast-paced retail environment
• Prior retail or operational experience handling product
• Ability to lift/carry up to 30lbs
• Basic computer skills
• Ability to successfully multitask

Nice to Have

• Experience working with handheld scanners

Benefits

• Medical, Dental, and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long Term Disability Insurance
• Employee Discount

Pay

This position begins at $20.00/HR for all new hires into FASHIONPHILE's DTLA location.