Retail Support Specialist
About the role
FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
Responsibilities
- Unloading, sorting, unpacking, and breaking down boxes for all incoming packages from FASHIONPHILE Courier
- Preparing customer products for shipping based on company packaging guidelines, including shipping labels
- Pulling products for customers
- Answering phones and supporting client scheduling
- Scanning and organizing products
- Processing customer & retail returns
Requirements
- GED or equivalent experience
- Prior experience working in shipping and order fulfillment
- Experience working in a fast-paced retail environment
- Prior retail or operational experience handling product
- Ability to lift/carry up to 30lbs
- Basic computer skills
- Ability to successfully multitask
- Experience working with handheld scanners (nice to have)
Benefits
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount
Pay
This position begins at $20/HR for all New Hires into FASHIONPHILE's retail Palo Alto, CA location.