Retail Supervisor-Wrentham Village Premium Out

Responsibilities

• Arrange, hire, develop, inspire, and retain top talent.
• Manage leadership tasks as delegated by the store manager, including acting as manager on duty to address customer experience, vendor relationships, or maintenance issues.
• Collaborate with the sales leadership team to implement action plans that enhance performance and operational effectiveness.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Create exceptional in-store customer experiences by demonstrating and sharing product knowledge.
• Train, coach, reward, and motivate associates to improve their selling and customer service skills.
• Ensure all associates adhere to selling expectations, performance metrics, and accountability.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior supervisory experience, preferably in a retail setting.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, openness to feedback, and quick adaptability.
• Ability to provide in-the-moment coaching to associates.
• Experience de-escalating store and customer situations.
• Availability to work peak days and times, including evenings, weekends, and holidays.

Benefits

• On-demand access to earned wages through DailyPay.
• Tuition-free education through partnerships with Guild.
• 40% merchandise discount and free product.
• Competitive, performance-based compensation and bonus incentive programs.
• No-cost mental health and wellbeing support.
• Robust health, dental, vision, and life insurance options.
• Paid time off and additional family benefits, including paid maternity and parental leave.