Retail Supervisor-Town Center at Creekside

About the Role

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do. We believe great associate experiences create great consumer experiences. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead, and help create feel-good moments every day.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Store Manager, including acting as Manager on Duty to address customer experience, vendor relationships, or maintenance issues.
• Partner with the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines, including bank deposits, receipt of shipments, and interpreting/disseminating company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences by demonstrating selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers by uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Ensure a safe, clean, and engaging store environment by adhering to safety standards and expectations.
• Maintain our values, policies, and procedures.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, openness to feedback, and adaptability.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Availability to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education: High school diploma, GED certificate, or Relevant Work Experience.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• Robust medical, dental, vision, and pharmacy coverage.
• On-demand access to earned wages through DailyPay.
• 401k with company match and Associate Stock Purchase program with discount.
• No-cost mental health and well-being support through the Employee Assistance Program (EAP).
• Paid time off, paid parental leave, and access to family building benefits.
• Home, auto, and pet insurance, plus a complimentary Care.com subscription.
• Tuition reimbursement or tuition-free courses through Guild, with scholarship opportunities for you and your dependents.
• Performance-based sales bonus program for store leadership positions.
• 40% merchandise discount and eligibility for free products.

Visit bbwbenefits.com for more details.

The above statements describe the general nature and level of work performed by people assigned to this job. They are not an exhaustive list of responsibilities, duties, and skills required. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.