Retail Supervisor - Soho Home Westbourne Grove (Full Time)

About the role

We are looking to recruit an enthusiastic, organised, sales-driven Full-Time Lead Interiors Consultant (Supervisor) to assist in leading the team at our Westbourne Grove Soho Home store & members space. The Supervisor will be responsible for assisting the General Manager in the day-to-day running of the space, managing all aspects in their absence, and delivering a seamless, “second to none” customer service experience.

Responsibilities

• Support the Manager and Assistant Manager by leading the team in their absence
• Lead morning briefs and empower and drive the team to achieve sales
• Responsibility for daily cash up and closure of the store in the absence of the Management team
• Lead by example in demonstrating outstanding customer service and impeccable product knowledge on Soho Home products, as well as being an expert in Soho Houses interior design and style
• Work alongside the management team to drive sales and KPIs, accurately reporting data back to relevant teams
• Ensure daily replenishment is up to date and in line with visual standards
• Delegate tasks to ensure the successful running of day-to-day store operations, ensuring the customer is always the number one priority
• Support monthly stock counts alongside the team
• Perform other duties as assigned by their line manager

Requirements

• Proactive & can-do attitude
• Previous Retail Supervisor/Senior Sales experience
• Good understanding of the sales cycle in the design/interiors market
• Ability to think on your feet to quickly resolve queries and issues
• Excellent communication skills at all levels
• Accountability and responsible approach
• Warm and friendly manner
• Confident working within a team and also individually
• Leads by example
• Fluent in English both written and verbal
• Experience in furniture and international sales is an advantage

Benefits

• Discounts at Soho House globally, as well as Soho Home and Cowshed
• Soho House Membership after probation period
• Pension Scheme
• In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice
• Cookhouse & House Tonic: Unique food and drink trainings, events, and opportunities to inspire and educate
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
• Generous Retail Discount
• Retail Commission