Retail Supervisor, Seattle

About the role

ALSO is looking for a full-time Retail Supervisor to lead day-to-day operations of our retail store in/around Seattle, WA. This is a store-based, customer-facing leadership role that works closely with and reports to the Market Manager to deliver an exceptional in-store customer experience, drive sales performance, and lead a team of Sales Associates.

Responsibilities

• Supervise, coach, and schedule Sales Associates to ensure shifts run smoothly and the store is fully staffed
• Act as the on-site leader in the Market Manager's absence, making real-time decisions on staffing, customer issues, and daily priorities
• Onboard and train new team members on product knowledge, selling techniques, and store procedures
• Foster a positive, high-performing team culture rooted in accountability and brand enthusiasm
• Deliver engaging customer experiences on the retail floor including product demos and test rides
• Guide customers from initial interest through purchase, educating them on ALSO products and features
• Coach associates to convert foot traffic into qualified leads and closed sales
• Handle escalated customer concerns with professionalism and support local demo and activation events as needed
• Oversee daily opening and closing procedures, ensuring the store is clean, organized, and on-brand
• Manage inventory tracking, cycle counts, and visual merchandising standards
• Keep the demo fleet clean, charged, and customer-ready at all times
• Prepare basic sales, inventory, and performance reports for the Market Manager
• Enforce operational, safety, and compliance processes across the store and demo fleet
• Maintain accurate records related to test rides, vehicle handling, and safety protocols
• Act as a local brand ambassador, building authentic relationships with customers and community partners
• Share customer feedback and floor insights with the Market Manager to continuously improve the in-store experience

Requirements

• 3–4 years of retail experience with at least 1 year in a supervisory, keyholder, or team lead role
• Positive, proactive attitude with a strong sense of ownership and investment in your team's growth
• Strong communication and coaching skills — you can tell a compelling story and close a sale
• Proven ability to manage store operations including scheduling, inventory, and opening/closing procedures
• Comfortable working weekends and peak hours — you thrive on hitting sales goals in a fast-paced environment
• Genuine enthusiasm for cycling, micro-mobility, EVs, or innovative consumer brands
• Strong connection to the Seattle community and excitement about engaging locally
• Coachable and collaborative — you give and receive feedback well at all levels
• Comfortable riding a bike and able to safely operate and demonstrate our vehicles
• Must be 21+ with a valid U.S. driver's license, 3+ years of driving experience, and able to pass a background and motor vehicle check

Pay

The salary for this position ranges from $30.00 to $33.00 per hour, depending on experience and qualifications.

Benefits

• Robust health coverage, with excellent health, dental and vision insurance covered up to 100% by ALSO, and FSA & HSA options
• One Medical membership and dedicated insurance advocates
• Rich fertility and family building benefits with Progyny
• Flexible time off
• 401(k) match