Retail Supervisor - Full Time (Oklahoma)
PUMA Group · Oklahoma City, OK · 1 mo ago
Customer ServiceFull-time
About the role
Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
Responsibilities
- Ensure the Store consistently achieves or exceeds sales, KPIs and profitability goals through effective short- and long-term planning, expense control, sales and service.
- Assist the Store Manager and Assistant Store Manager with recruitment, training, development and succession of high‑performing, results‑driven employees.
- Manage payroll control and service‑driven scheduling to maintain a highly profitable location while providing the highest levels of service to customers.
- Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager.
- Achieve or exceed inventory and shrink goals; manage physical inventory counts.
- Handle and process incoming and outgoing merchandise.
- Comply with all Policies & Procedures, operational core competencies and key accountabilities.
- Maintain a safe, healthy and compliant working and shopping environment.
Requirements
- 1–2 years’ experience in a focused, customer‑service‑oriented retail environment (preferably apparel/footwear).
- Proven ability to exceed sales goals.
- Demonstrated ability to reason through complex issues.
- Ability to present information to large groups.
- Strong team player.
- Excellent communication skills.
- Ability to learn quickly.
- Computer skills; basic know‑how of MS Office programs and retail software.
- The ability to constantly walk and move about is required.
- Use of the following senses is critical: speaking, hearing, near and far acuity, depth perception, and field of vision.
- Ability to lift/carry, push/pull up to 30 pounds regularly.
Pay
The base pay for this position is $21.00 – $24.00 + Bonus + Benefits (Benefit Summary Full Time). Pay may vary depending on job‑related knowledge, skills, and experience.
Schedule
Required to work non‑traditional hours; weekends, evenings, holidays; overtime may be required in this position.