Jobs · Customer Service · Oklahoma

Retail Supervisor - Full Time (Oklahoma)

PUMA Group · Oklahoma City, OK · 1 mo ago
Customer ServiceFull-time

About the role

Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.

Responsibilities

  • Ensure the Store consistently achieves or exceeds sales, KPIs and profitability goals through effective short- and long-term planning, expense control, sales and service.
  • Assist the Store Manager and Assistant Store Manager with recruitment, training, development and succession of high‑performing, results‑driven employees.
  • Manage payroll control and service‑driven scheduling to maintain a highly profitable location while providing the highest levels of service to customers.
  • Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager.
  • Achieve or exceed inventory and shrink goals; manage physical inventory counts.
  • Handle and process incoming and outgoing merchandise.
  • Comply with all Policies & Procedures, operational core competencies and key accountabilities.
  • Maintain a safe, healthy and compliant working and shopping environment.

Requirements

  • 1–2 years’ experience in a focused, customer‑service‑oriented retail environment (preferably apparel/footwear).
  • Proven ability to exceed sales goals.
  • Demonstrated ability to reason through complex issues.
  • Ability to present information to large groups.
  • Strong team player.
  • Excellent communication skills.
  • Ability to learn quickly.
  • Computer skills; basic know‑how of MS Office programs and retail software.
  • The ability to constantly walk and move about is required.
  • Use of the following senses is critical: speaking, hearing, near and far acuity, depth perception, and field of vision.
  • Ability to lift/carry, push/pull up to 30 pounds regularly.

Pay

The base pay for this position is $21.00 – $24.00 + Bonus + Benefits (Benefit Summary Full Time). Pay may vary depending on job‑related knowledge, skills, and experience.

Schedule

Required to work non‑traditional hours; weekends, evenings, holidays; overtime may be required in this position.

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