Retail Supervisor, Full Time (Merchandising) - Riverpark Square

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher, the thread that runs through those five decades is the phenomenal people that make up our brand—our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best‑in‑class customer experience.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Become an expert of the brand’s selling behaviors and role‑model these behaviors with every customer who walks through our doors to provide an exceptional customer experience.
• Support the sales leader during non‑peak hours, with the customer as the primary focus.
• Collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after store operating hours, including opening and/or closing checklists.
• Leverage omni‑channel tools to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Requirements

• Embodies Gap Inc.’s Purpose, Mission, Vision, Values, and Behaviors.
• Provides clear and direct communication of expectations.
• Utilizes technology effectively to engage with customers and team to meet goals.
• Demonstrates interest and initiative toward continuous improvement and growth.
• Agrees to work a flexible schedule, including holidays, evenings, overnight, and weekend shifts.
• Can maneuver around the sales floor, stockroom, and office and lift up to 30 pounds.

Pay

Hourly range: $17.15 – $20.50. Employee pay will vary based on qualifications, experience, skill level, competencies, and work location. Minimum wage or the minimum of the pay range (whichever is higher) will be met based on city, county, and state requirements.

Benefits

• Merchandise discount: 50 % off regular‑priced merchandise at Old Navy, Gap, Banana Republic, and Athleta; 30 % off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Up to five “on the clock” volunteer hours each month.
• Extensive 401(k) plan with company matching for contributions up to 4 % of base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.
• Additional benefits available through the employee portal.