Retail Supervisor-Carolina-Full Time

Culture

Culture Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you.

About the Role

The Retail Floor Supervisor is the Manager On Duty (MOD) and is responsible for overseeing daily retail operations, delivering exceptional customer service, maintaining merchandising standards, supporting staff, and ensuring smooth operations throughout the day. This role is responsible for leading, directing and training the retail team on a daily basis with an emphasis on the customer service standards of the Main Golf Shop and/or the Hotel Shops.

Essential Duties and Responsibilities

• Maintain a visible and engaged presence on the sales floor at all times; avoid staying in the office for extended periods.
• Set the tone of professionalism, positivity, and guest-focused energy for the entire team.
• Lead by example in demeanor, communication, and appearance — reflect Pinehurst’s standards of hospitality and brand excellence.
• Be proactive in anticipating issues before they arise (inventory, guest traffic, associate coverage, etc.).
• Team Coordination & Communication:
  • Ensure proper break rotations and coverage so that the floor remains supported at all times.
  • Maintain open communication with associates — provide direction, support, and real-time feedback.
  • Communicate any important updates or incidents to management via end-of-day report or shift notes.
• Guest Experience Excellence:
  • Ensure, and coach as needed, all associates are engaging with customers appropriately in attentiveness, tone, posture, and assistance.
• Sales Floor Standards & Merchandising:
  • Conduct floor checks every hour to ensure: Tables, racks, and displays are neat and properly sized Merchandise is front-faced and visually appealing. Fitting rooms and counters remain clean and organized.
  • Maintain stock levels on core merchandise and any supplies required at their assigned locations.
• Operational Oversight:
  • Oversee accurate register operations — ensure all Sales Associates are following POS and gift card procedures correctly.
  • Handle voids, discounts, or special transactions in compliance with policy.
  • Support processing of returns, exchanges and shipping.
  • Report any employee callouts / issues, discrepancies, incidents, or maintenance issues immediately to appropriate leadership.
• End-of-Day Procedures:
  • Ensure floor recovery is complete: merchandise folded, displays reset, counters cleared.
  • Confirm that closing tasks are completed before leaving.
  • Document staffing or scheduling notes for next MOD and staff.
• Professional Standards:
  • Lead by Example:
    • Remain calm, composed, and solution-oriented under pressure.
    • Treat all team members and guests with respect, fairness, and attentiveness.
    • Maintain professionalism at all times.
• Staff Support:
  • Support and develop team members
  • Provide guidance and retraining, as needed
  • Address concerns immediately
  • Document issues in a timely manner and accurately
  • Store Support:
    • Leave the store organized and prepared for the next shift
    • Verify all supplies and printed materials are available for staff (forms, printouts, schedules, etc.)
• Supervisory Responsibilities:
  • This position will supervise 10-15 retail employees.
  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Training employees, planning, assigning, and directing work; rewarding and coaching employees; addressing customer concerns and resolving problems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position includes working both inside and outside with varying weather conditions. The noise level in the work environment is usually quiet.