Retail Supervisor-Boca Chica Square

About the Role

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do. We believe great associate experiences create great consumer experiences. As a Supervisor, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Store Manager, including acting as Manager on Duty to address customer experience, vendor relationship, or maintenance issues.
• Partner with the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines, including bank deposits, receipt of shipments, and interpreting/disseminating company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences by demonstrating selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Ensure a safe, clean, and engaging store environment by adhering to safety standards and expectations.
• Maintain company values, policies, and procedures.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, openness to feedback, and adaptability.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Availability to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education: High school diploma, GED certificate, or Relevant Work Experience.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• Robust medical, dental, vision, and pharmacy coverage.
• On-demand access to earned wages through DailyPay.
• 401k with company match and Associate Stock Purchase program with discount.
• No-cost mental health and well-being support through the Employee Assistance Program (EAP).
• Paid time off, paid parental leave, and access to family building benefits.
• Home, auto, and pet insurance, plus a complimentary Care.com subscription.
• Tuition reimbursement or tuition-free courses through Guild, with scholarship opportunities for associates and dependents.
• Performance-based sales bonus program for store leadership positions.
• 40% merchandise discount and eligibility for free products.

Visit bbwbenefits.com for more details.