Retail Supervisor

Full-time, non-exempt position requiring availability on Saturdays. Travel between Silver Key Thrift Store locations may be needed to support operations.

About the role

The Retail Supervisor leads daily operations of the Silver Key Thrift Store, ensuring efficient workflows, strong team performance, and exceptional customer service. This role provides hands-on leadership, supports staff and volunteer development, and promotes a positive, productive workplace culture. The Retail Supervisor works closely with the Retail Sales Director to implement store objectives, communicate operational updates, and address needs or concerns.

Responsibilities

• Create an extraordinary customer service experience by providing friendly, responsive service and maintaining a welcoming store environment.
• Supervise, direct, and work alongside staff and volunteers to ensure smooth daily operations.
• Foster a work environment that is safe, productive, fun, and engaging for staff and volunteers.
• Assist with scheduling and coordinating volunteers to ensure adequate shift coverage.
• Oversee and participate in the intake, processing, pricing, and stocking of donations, ensuring compliance with established guidelines.
• Supervise daily store operations, including opening and closing the store, cash handling, register reconciliation, and deposits.
• Provide specialized customer service to individuals in need of Durable Medical Equipment (DME) donations.
• Use extensive retail and resale knowledge to identify valuable merchandise, stay current on fashion and consumer trends, and make informed pricing decisions that balance customer value with maximizing store revenue.
• Maintain high standards of visual merchandising, store presentation, organization, and cleanliness to create an inviting shopping environment.
• Monitor sales performance, merchandise rotation, and operational goals, taking proactive steps to improve results and maximize revenue opportunities.
• Provide ongoing coaching, training, and performance feedback to improve staff and volunteer performance.
• Ensure adherence to store policies, procedures, and safety standards.
• Perform administrative duties including data entry, tracking sales, preparing reports, and maintaining organized records.
• Collaborate with the Retail Sales Director to implement improvements that support store performance and volunteer growth.
• In the absence of the Retail Sales Director, assume responsibility for overall store operations and make independent decisions to maintain efficiency and resolve issues.
• Work collaboratively across Silver Key Thrift Store locations, providing operational support and maintaining consistent standards in customer service, merchandising, and store procedures.
• Supervise staff and volunteers; lead, support, and engage with volunteers while showing appreciation for their efforts and providing guidance.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Two or more years of retail and cash handling experience.
• Two years of volunteer leadership experience.
• Proficiency in using a Point of Sale register, computer, email, and Microsoft Office applications.
• Strong verbal and written communication skills, analytical skills, and interpersonal skills.
• Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals.
• Basic math skills including percentages and fractions; capable of interpreting retail sales data.
• Colorado Driver’s License (must possess and maintain).

Skills

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical demands

• Standing and Walking: Prolonged standing and walking throughout the shift.
• Manual Dexterity: Frequent use of hands and fingers to operate store equipment.
• Reaching and Handling: Regular reaching to stock shelves and handling merchandise.
• Communication: Ability to talk, hear, and interact with customers and team members.
• Bending: Frequent stooping, kneeling, or crouching to access lower shelves.
• Lifting and Carrying: Must lift and move up to 50 pounds regularly.
• Pushing and Pulling: Occasional pushing and pulling of carts or merchandise.
• Visual Acuity: Adequate vision for reading labels, quality control, operating equipment, and ensuring accuracy.

Work environment

Fast-paced with moderate noise within a retail atmosphere, including shoppers, music, and warehouse traffic.

Pay

$20.16 – $21.16 per hour, depending on experience. Additional $1.00 per hour for bilingual individuals (Spanish, German, Korean).

Schedule

32-40 hours per week (5 shifts).

Benefits

• Medical, dental, and vision insurance.
• 401k with employer match.
• Paid time off and holidays.
• Employee Assistance Program.
• Wellness and professional development opportunities, including:
  • Mental Health First Aid
  • Peer Support Certification
  • Volunteer Management