Retail Store Team Lead

About the role

The Retail Team Lead supports retail store management in maintaining a high standard of customer service, well-trained employees, and sales and production through assisting in the day-to-day operations of the Goodwill Store.

Responsibilities

• Review and approve payroll.
• Communicate attendance to store management team.
• Cash handling and reconciliation.
• Coaches retail team members.
• Receive and process donations.
• Operate and supervise the operation of forklifts, pallet jacks, trash compactors.
• Operate and supervise the operation of a point-of-sale system.
• Reliable transportation for bank deposits and emergency call ins.
• Support the mission and vision of Goodwill Industries of Northern Michigan.
• Perform work in a safe manner by observing all Goodwill safety policies and procedures.
• Interact with all Goodwill team members, clients, and customers in a professional manner.
• Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
• Support management in the efficient operation of retail operations.
• Ensure a high level of customer service for customers and donors.
• Support the development and supervision of a well-trained, versatile staff which includes retail sales associates and donation attendants.
• Oversee volunteers.
• Ensure that donations are sorted and tagged according to guidelines and merchandised appropriately and efficiently.
• Coach staff in a consistent and positive manner.
• Assist in achieving sales and productions goals.
• Maintain appropriate use of available space and merchandise.
• Maintain and improve retail operations conducive for a safe, clean, and orderly work environment.
• Ensure that all security