Retail Store Tailor

The Tailor delivers high‑quality craftsmanship and ensures a perfect fit for customers through clothing alterations, measurements, fittings, and garment repairs. This role requires a keen eye for detail, strong sewing and alteration abilities, and a commitment to excellence. As a key member of a high‑performing team, the Tailor is expected to demonstrate reliability, accuracy, efficiency, and a strong focus on customer satisfaction while contributing to a positive and professional work environment.

Essential Functions

• Efficiently perform standard alterations—including but not limited to pant hems, waist and seat adjustments, rise and tapering modifications, coat sleeves, side seams, and lower collar adjustments—in alignment with company guidelines.
• Maintain an average of 60 minutes of productive alteration work per working hour, allowing for appropriate rest, meal periods, and time for non‑tailoring tasks as needed.
• Ensure all garments meet high‑quality standards, including clean finishes, secure stitching, even seams, and the removal of loose threads and pins.
• Press garments to ensure a clean, crisp finish.
• Maintain a clean, organized, and efficient workspace; ensure all tools and materials are properly stored and well‑maintained.
• Demonstrate proficiency with all tailor shop equipment.
• Ensure completed work is accurately tagged, organized, and ready for customer pickup.
• Assist with inventory management by monitoring tailoring supplies and requesting replenishment from management as needed.
• Support front‑of‑house activities as needed, such as cleaning, restocking merchandise, or assisting customers.
• Participate in customer consultations at the direction of management, offering guidance and recommendations on alterations and garment fit.
• Deliver an exceptional customer experience by listening to customer needs and offering personalized solutions.
• Adapt to changing workload priorities and scheduling needs as directed by management.

Team‑Based Work Environment

• Share specialized tailoring knowledge and techniques with fellow tailors to ensure consistent quality and ongoing skill development.
• Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring, and pressing techniques.
• Seek and respond to constructive feedback from management and communicate concerns or requests promptly.
• Report any incidents, accidents, or safety hazards to the manager on duty and/or the Regional Manager.
• Support sales staff by providing tailoring insights that enhance product knowledge and improve the customer experience.
• Uphold standards of professional appearance and personal care.

Physical and Mental Requirements

• Ability to operate small tools and equipment—including, but not limited to, needles, scissors, sewing machines, and presses—with precision.
• Ability to understand, follow, and execute detailed instructions.
• Ability to sit and stand for extended periods of time.
• Strong attention to detail to ensure all garments meet quality standards.
• Excellent time‑management skills to complete each alteration efficiently within designated timeframes.
• Ability to communicate clearly and professionally.
• Ability to read, count, and write to complete required documentation accurately.
• Physical ability to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
• Ability to work at least 40 hours per week when needed, including any hours the store is in operation.

Pay

Pay Range: $15.99 – $25.59. Final salary is determined based on an individual’s skills, background, experience, market location, and any applicable prevailing wage laws.