Retail Store Specialist

About the role

The Retail Store Specialist supports Treasure Coast Food Bank's mission by growing and sustaining retail donation partnerships and coordinating community-based food and fund drive initiatives.

Responsibilities

• Retail Donor Partnership Management
• Identify, recruit, and support retail grocery donors to strengthen and expand the store donation program.
• Create and maintain a retail store visitation plan for ongoing partner engagement.
• Build and maintain a key contact database for retail partners.
• Develop a strong understanding of each retail chain's donation guidelines and program expectations.
• Educate store managers, receivers, and department staff on donation procedures and best practices.
• Identify underperforming store departments and collaborate with store leadership to improve donation participation.
• Maintain positive, professional communication with retail donors and ensure timely follow-up and issue resolution.
• Food & Fund Drive Coordination
• Coordinate all aspects of food and fund drives, including planning, implementation, outreach, logistics, and follow-up.
• Develop and maintain a plan of action for food and fund drive growth, including short- and long-range goals.
• Build and maintain relationships with corporations, schools, churches, clubs, civic groups, associations, and other community organizations.
• Identify and cultivate prospective community partners for future food and fund drives.
• Ensure food drive events are carried out in a timely and organized manner based on sponsor needs and organizational capacity.
• Cook and deliver logistics for food drive activities in partnership with Transportation and Operations.
• Maintain food and fund drive data in applicable donor and product management systems.
• Donor Recognition & Community Engagement
• Support and manage donor recognition activities for retail partners and food/fund drive supporters.
• Coordinate thank-you communications, milestone recognition, anniversary acknowledgments, and other stewardship efforts.
• Collaborate with Marketing & Communications to recognize supporters through newsletters, website content, social media, direct mail, and other communication platforms.
• Provide presentations, tours, and community outreach support for employee groups, faith communities, civic groups, and other audiences as directed.
• Help coordinate table presence and staffing for community events, fairs, and outreach opportunities.
• Reporting, Data & Cross-Department Coordination
• Prepare weekly activity and status reports on retail donations, donor visits, store-level interactions, and food/fund drive activities.
• Monitor relevant systems and websites for donation approvals, verifications, and program updates.
• Maintain accurate records in donor, volunteer, and product management databases.
• Work closely with Operations, Procurement, Transportation, Programs, Development, and Marketing teams to coordinate product flow, storage capacity, transportation scheduling, and agency support.
• Communicate route, pickup, and policy updates to drivers and internal staff as needed.
• Support policy and procedure development related to retail donations and food/fund drives.

Qualifications

• A successful Retail Store Specialist is relationship-driven, highly organized, and energized by community engagement.
• This individual is comfortable balancing field-based relationship building with detailed administrative coordination and can manage multiple moving parts without losing sight of the mission.
• The Ideal Candidate Demonstrates:
• Strong relationship-building and donor stewardship skills.
• Excellent communication and public-facing professionalism.
• Strong organizational, analytical, and problem-solving skills.
• Strong interpersonal skills with an external customer and donor service mindset.
• Proven ability to build and maintain professional relationships.
• Ability to work independently and manage multiple priorities with minimal supervision.
• Proficiency in Microsoft Excel, Word, PowerPoint, and database systems.
• Attention to detail, accuracy, and deadline management.
• Ability to exercise sound judgment, discretion, and professionalism.
• Ability to work cooperatively with staff, volunteers, donors, and community partners.
• Knowledge & Skills
• Excellent written and verbal communication skills, including public speaking and presentations.
• Strong organizational, analytical, and problem-solving skills.
• Strong interpersonal skills with an external customer and donor service mindset.
• Proven ability to build and maintain professional relationships.
• Ability to work independently and manage multiple priorities with minimal supervision.
• Proficiency in Microsoft Excel, Word, PowerPoint, and database systems.
• Attention to detail, accuracy, and deadline management.
• Ability to exercise sound judgment, discretion, and professionalism.
• Ability to work cooperatively with staff, volunteers, donors, and community partners.
• General knowledge of nonprofit operations and donor engagement practices.

Additional Requirements

• Valid Florida driver’s license with clean driving record required.
• Ability to safely operate a motor vehicle.
• Ability to bend and lift up to 50 pounds.
• Willingness to work in both office and warehouse environments.
• Ability to work early mornings, occasional evenings, and weekends as needed.
• Willingness to travel locally up to approximately 60% of the time in a Treasure Coast Food Bank vehicle.