Retail Store Shift Supervisor

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Sales

• Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district's achievement of the sales plan.
• Models understanding and commitment to the store's sales mission and effectively communicates the mission to staff in actionable terms.
• Aids in the development of each team member's individual commitment to the achievement of store's sales results.
• Models and effectively supervises staff to insure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved.
• Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
• Maintains stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product.

Staff Development

• Supports Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards in order to insure a knowledgeable, friendly, well-trained staff.
• Helps to train sales staff in accordance with company standards, insuring daily, weekly and monthly sales and operations are consistently achieved.
• Aids in the training and developing staff sales techniques, insuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
• Escalates issues to Store Management in a professional and timely manner.

Operational Controls

• Ensures store meets or exceeds company standards for operational controls and compliance.
• Inventory Control/Shrink
• Cash Management (POS, Paperwork, logs, policies & procedures)
• Complies with all Quality Assurance policies & procedures
• Maintains store cleanliness

Qualifications & Requirements

• Skills & Knowledge: Proven sales background, Ability to take direction and effectively delegate and execute through others, Basic math and/or accounting skills, Experience Prior retail experience, preferably in a specialty retail environment, Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds, Ability to climb, balance, stoop, kneel, crouch and reach with arms
• Education: High School Graduate or equivalent
• Other Requirements: Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards

• Compensation: $15 - $17.00 per hour
• Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions.
• A bonus and/or long-term incentive may be included as part of this compensation package.

Qualifications & Requirements

• Must successfully pass a background screening.
• All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.