Retail Store Manager, Sandro/Maje, Bloomingdale's, The Gardens Mall

Job Summary

At SMCP, we are a leading retailer of Sandro and Maje, operating in over 47 countries. This position offers a dynamic environment where you can lead a team, drive sales, and foster a high-touch, personalized shopping experience.

About the Role

As a Store Manager, you will lead a team, manage operations, and ensure the boutique operates efficiently. You will also collaborate with corporate partners to align strategies and maximize business success.

Responsibilities

• Lead with vision by fostering a high-performing, positive team culture that drives engagement, collaboration, and retention.
• Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.
• Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.
• Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
• Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.
• Ensure seamless operations across both front and back-of-house, managing processes with precision and attention to detail to optimize store efficiency.
• Leverage resources provided by corporate partners, serving as a key liaison between headquarters and your boutique to align strategies and maximize business success.
• Implement corporate initiatives effectively, adapting them to meet the specific needs of your team and store while driving overall performance.

Requirements

• 2-3+ years of prior supervisory experience, preferably in luxury retail management.
• Prior experience managing in a commission environment is a plus.
• Prior merchandising experience.
• A natural leader with strong coaching, communication, and people development skills.
• Passionate about client relationships and creating a high-touch, personalized shopping experience.
• Results-driven and strategic in decision-making, with a focus on achieving KPIs.
• A strong recruiter who attracts top talent to build a high-performing team.
• Achieve talent acquisition targets including open to hire percentage and hiring speed.
• Achieves staff turnover goals.
• Highly organized, adaptable, and solutions-oriented in managing store operations.
• A brand ambassador who embodies SMCP’s core values and vision for modern luxury.
• Flexible availability, including evenings, weekends, and holidays, is required.
• Fully versed in front and back of house.

Qualifications

• Education: Bachelor's degree preferred, but not required.
• Experience: 2-3+ years of supervisory experience in retail management, preferably in luxury brands.
• Skills: Strong leadership, communication, and interpersonal skills; ability to motivate and develop teams; excellent organizational and problem-solving skills; strong customer service orientation; ability to work independently and as part of a team.

Benefits

At SMCP, we offer a comprehensive benefits package including:

• 50% shopping discount and seasonal wardrobe offering
• Cell phone contribution
• Comprehensive health, dental, life, and disability coverage
• Employer-matched 401(k) with immediate 100% vesting
• Paid time off including vacation, holidays, sick time, and personal days, plus paid parental leave and pet benefits
• Employee Assistance Program (EAP)
• MAVEN Family Planning

Skills

• Strong leadership and coaching skills
• Excellent communication and interpersonal skills
• Ability to motivate and develop teams
• Strong organizational and problem-solving skills
• Excellent customer service orientation
• Ability to work independently and as part of a team
• Brand ambassador who embodies SMCP’s core values and vision for modern luxury

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate store operations and corporate partnerships.