Retail Store Manager - Merrell

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, we empower, engage, and inspire our consumers – every step of the way.

About the role

We are looking for highly motivated and enthusiastic Store Managers who are driven by delivering results and achieving targets. You will recruit, hire, and develop a cohesive team of highly motivated and engaged individuals, while maintaining an exceptional selling culture where customer service is at the heart of everything we do.

Responsibilities

• Be a role model—motivate and engage your team to bring the brand values to life every day, promoting an inclusive and positive working atmosphere while celebrating success.
• Own all sales and profit results, driving cost management across the P&L, including payroll, sales, and KPIs.
• Deliver outstanding service to all customers, demonstrating role model behaviors for the team.
• Communicate efficiently on the floor and behind the scenes, developing and maintaining relationships across the business, with customers, and with community partners.
• Foster a supportive, productive, and inclusive environment that promotes teamwork and accountability.
• Ensure policies, operational standards, and procedures are communicated, understood, and implemented, including security, health & safety, and stock management.
• Identify innovative and creative methods to boost customer loyalty and drive the brand locally within the community.
• Put your team first, creating a supportive and productive environment.
• Partner with the wider business to ensure prompt stock placement and smooth store operations.
• Lead change management in-store and engage your team to adopt new ways of working.
• Create amazing customer experiences through authentic service that leaves a lasting impression.

Requirements

• Experience in a management role, thriving in a fast-paced and client-focused retail environment.
• Commercial approach with a proven sales background and experience setting and delivering store KPIs.
• Flexible and adaptable, comfortable working in a fast-paced environment.
• Flexible schedule and availability to work mornings, evenings, weekends, and holidays.
• Passion for our brands and brand lifestyles.
• Ability to work under pressure and manage multiple tasks at once.
• Proficient in POS systems.
• Budget management experience, including payroll and expenses.
• Exceptional customer service and team management skills, with a proven track record of developing others.
• Interest in and awareness of market trends in the retail industry.
• High School diploma or equivalent.