Retail Store Manager - Merrell

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, we empower, engage, and inspire our consumers through brands like Bates, Chaco, Cat Footwear, Harley-Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine.

About the role

As a Store Manager, you will join a network of passionate retail leaders committed to achieving excellence for our brand and our people. You will drive sales, foster an inclusive and high-performing team culture, and deliver exceptional customer service. This role requires a highly motivated and results-driven leader who thrives in a fast-paced retail environment.

Responsibilities

• Motivate and engage your team to embody brand values daily, fostering an inclusive and positive work environment while celebrating successes.
• Take ownership of all sales and profit results, managing costs outlined in P&L reporting, including payroll, sales, and KPIs.
• Deliver outstanding customer service, modeling behaviors for your team both on the sales floor and behind the scenes.
• Develop and maintain strong relationships across the business, with customers, and with community partners through effective communication.
• Create a supportive, productive, and inclusive environment that promotes teamwork, accountability, and a "team-first" mentality.
• Ensure policies, operational standards, and procedures—including security, health & safety, and stock management—are communicated, understood, and implemented.
• Identify innovative methods to boost customer loyalty and promote the brand locally within the community.
• Partner with the wider business to ensure prompt stock placement and the smooth operation of your store.
• Lead change management in-store, engaging your team to adapt to new ways of working.
• Create memorable customer experiences through authentic service that leaves a lasting impression.

Requirements

• Experience in a management role within a fast-paced, client-focused retail environment.
• Proven sales background with experience setting and delivering store KPIs.
• Comfortable working in a dynamic environment with flexibility to adapt to changing priorities.
• Flexible schedule with availability to work mornings, evenings, weekends, and holidays.
• Passion for our brands and their lifestyles.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficiency in POS systems.
• Budget management experience, including payroll and expenses.
• Exceptional customer service and team management skills, with a track record of developing others.
• Awareness of market trends in the retail industry.
• High school diploma or equivalent.

Pay

$24.00 – $31.50 per hour.

US candidates only. This role operates in a retail environment and performs duties consistent with the Company’s AAP/EEO goals and policies.