Retail Store Manager - Medford Outlet Center

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand—you become part of Gingham Nation, where people are at the center of everything we do. We invest in your growth so you can learn, lead, and help create feel-good moments every day.

About the role

As a Store Manager, you will develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth. Our store leaders are retail and customer-savvy, dedicated brand ambassadors who thrive on connections with customers.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent, including the store leadership team (SLT).
• Set and reinforce clear performance expectations, results goals, and accountability with all associates through effective and fair leadership.
• Own and delegate leadership tasks to address customer experience, vendor relationships, or maintenance issues.
• Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize business and bring the product story to life.
• Perform opening and closing routines, including bank deposits, shipment receipt, and dissemination of company directives.
• Set daily/shift direction and goals for associates.
• Provide individual and team performance feedback.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences by demonstrating selling behaviors rooted in company values and elevated product knowledge.
• Create genuine connections with customers by uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Maintain store safety, cleanliness, and engagement by adhering to all safety standards and expectations.
• Uphold company values, policies, and procedures.

This role requires constant physical activity, including standing, walking, reaching, and lifting. Associates must climb ladders, lift, reach, bend, and kneel to obtain products and maintain store appearance. Ability to lift 10 pounds consistently and up to 50 pounds is required.

Requirements

• Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment.
• 2+ years of experience in a manager role, preferably in retail.
• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Passion for attracting, developing, and retaining top talent.
• Effective communication skills, openness to feedback, and adaptability.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Availability to work peak days and times, including evenings, weekends, and holidays.

Qualifications

• High school diploma, GED certificate, or relevant work experience.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• On-demand access to earned wages through DailyPay.
• Tuition-free education through partnerships with 30+ colleges and universities, plus scholarship opportunities via the BBW Scholarship Fund.
• 40% merchandise discount and free product.
• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• No-cost mental health and wellbeing support for all associates.
• Robust health, dental, vision, and life insurance options for full-time associates.
• Paid time off and additional family benefits, including paid maternity and parental leave.