Retail Store Manager - Lehi, UT

About the role

Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.

Responsibilities

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service as well as high standards of customer service
• Responsible for recruitment, training, development and succession of high performing, results driven employees
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Responsible for training and timely completion of all training programs of all employees
• Prepare and administer timely and accurate performance recognition, coaching conversations as well as the annual Talent Management process
• Responsible for Loss Prevention education and awareness programs
• Responsible for the execution and processing of incoming and outgoing merchandise; achieve or exceed inventory and shrink goals, as well as, physical inventory counts
• Responsible for executing and managing marketing initiatives and events
• Responsible for maintaining POS access rights
• Responsible for maintaining Visual Guidelines and store presentation standards
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment; reporting any maintenance needs timely
• Attend off-site training and position related meetings as required; travel may be required
• Participate in new store openings/closings; travel may be required
• Required to work non-traditional hours; weekends, evenings, holidays

Requirements

• 2‑4 years’ management experience in a focused, customer‑service‑oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, reason through complex issues, and present information to large groups
• Demonstrated ability to build and develop strong teams
• Demonstrates effective communication

Qualifications

• Computer skills, basic know‑how about MS Office programs
• Ability to constantly walk and move about
• Use of speaking, hearing