RETAIL STORE MANAGER I - #16(Job Id 52128)

Location: Woodsville, NH | Full-time

About the role

To perform routine supervisory duties in assisting with the operation of a New Hampshire Retail Outlet Store, ensuring exceptional customer service satisfaction, maximizing profits, and implementing and following all New Hampshire Liquor Commission rules and policies.

Responsibilities

• Provides exceptional customer service by building a loyal customer base.
• Strives for excellence when assisting customers to enhance customer relations and the reputation of the NH Liquor Commission and the State of New Hampshire.
• Acts as a store manager in a low-volume retail environment and supervises store personnel up to the Retail Salesperson III level.
• In a large-volume store, works under the general supervision of a Retail Store Manager II or higher, assisting with managing daily store operations such as opening and closing the store, setting up merchandising displays and equipment, making deposits, and taking inventory.
• Provides routine training and guidance necessary for the operation of state liquor stores to all store employees.
• Accounts for stock and maintains proper inventory levels, including anticipating sale items as necessary.
• Calculates sales transactions and prepares and makes bank deposits.
• Reviews and interprets computer printouts and makes recommendations to the Store Manager.
• Supervises and provides guidance to store personnel in the performance of their duties.
• Serves in the capacity of a Retail Salesperson when not assisting the Store Manager.
• Supervises all employees and has the ability to fill in for a higher-level Store Manager for short periods of time.
• On occasion, is assigned to work in other stores, requiring travel to store locations.

Requirements

• Equivalent combination of 1 year of education and experience after completion of high school.
• Valid driver’s license.
• Must be able to continuously lift material up to 25 pounds, with frequent lifting of cases of alcohol weighing up to 60 pounds.
• Must be able to work a schedule that includes day, evening, and weekend hours.

Preferred Qualifications

• One year of experience in a public contact, retail store, or cash-handling position.

Pay

$17.81/hour - $23.39/hour

Benefits

• HMO or POS medical and prescription drug benefits (State-paid health benefits vary by plan and bargaining unit).
• State’s share of Employee’s Retirement: 12.87% of pay.
• Dental plan at minimal cost for employees and their families ($500-$1,800 value).
• Flexible Spending healthcare and childcare reimbursement accounts.
• State-defined benefit retirement plan and Deferred Compensation 457(b) plan.
• Work/life balance: flexible schedules, paid holidays, and generous leave plan.
• $50,000 state-paid life insurance plus additional low-cost group life insurance.
• Incentive-based Wellness Program (ability to earn up to $500).