Jobs · Customer Service · Michigan

Retail Store Manager - Great Lakes

PUMA Group · Auburn Hills, MI · 1 mo ago
Customer ServiceFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the job posting. The posting includes: - Intro: "SPEED & SPIRIT is what we look for..." etc. That's about values, maybe "About the role"? Actually it's about company values and applying. Could be "About the role" or maybe "About PUMA"? But we need to follow allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to extract content for each. Let's parse: First paragraph: "SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application." That's generic intro, maybe not needed as a section? Could be "About the role"? It's more about company culture and application process. The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include a short paragraph about company values under "About the role"? Probably yes. Then "YOUR MISSION:" followed by a list of responsibilities separated by commas. Let's extract each bullet. "YOUR MISSION: Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service as well as high standards of customer service,Responsible for recruitment, training, development and succession of high performing, results driven employees,Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,Responsible for training and timely completion of all training programs of all employees, Prepare and administer timely and accurate performance recognition, coaching conversations as well as the annual Talent Management process,Responsible for Loss Prevention education and awareness programs,Responsible for the execution and processing of incoming and outgoing merchandise; achieve or exceed inventory and shrink goals, as well as, physical inventory counts,Responsible for executing and managing marketing initiatives and events,Responsible for maintaining POS access rights,Responsible for maintaining Visual Guidelines and store presentation standards,Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,Responsible for maintaining a safe, healthy and compliant working and shopping environment; reporting any maintenance needs timely,Attend off-site training and position related meetings as required; travel may be required,Participate in new store openings/closings, travel may be required,Required to work non-traditional hours; weekends, evenings, holidays" These are responsibilities. Then "YOUR TALENT:" followed by requirements/qualifications/skills. "YOUR TALENT: 2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)Proven ability to exceed sales goals, reason through complex issues, and present information to large groups,Demonstrated ability to build and develop strong teams,Demonstrates effective communication,Computer skills, basic know-how about MS Office programs,The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly." Then pay: "The base pay for this position is $64,480 - $80,000 + Bonus + Benefits (Benefit Summary Full Time) Pay may vary depending on job-related knowledge, skills, and experience." Then later there is EEO boilerplate etc which we should remove. We also have schedule info: "Required to work non-traditional hours; weekends, evenings, holidays" appears in responsibilities list. Also earlier: "Attend off-site training and position related meetings as required; travel may be required" etc. So schedule info is present. We need to decide sections: - About the role: could include the introductory paragraph about SPEED & SPIRIT and applying. That's substantive. - Responsibilities: list from YOUR MISSION. - Requirements: maybe the experience requirement "2 - 4 years’ management experience..." etc. - Qualifications: maybe the proven abilities etc. - Skills: computer skills, MS Office, communication, etc. But we need to avoid duplication and thin sections. The instruction: "Prefer a few substantive sections over many thin ones." So we might combine some. We have headings allowed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only those with real content. We have content for About the role (intro). Responsibilities (lots). Requirements (experience). Qualifications (abilities). Skills (computer, senses, lifting). Benefits (mentioned: "+ Bonus + Benefits (Benefit Summary Full Time)" but not detailed). Pay (base pay range). Schedule (non-traditional hours, weekends, evenings, holidays). Also travel may be required. We need to ensure we don't include placeholder like "commensurate with experience". Not present. We need to remove boilerplate: EEO, equal opportunity, etc. Also remove application instructions (click APPLY ONLINE). Also remove duplicated lines. We need to preserve all substantive information. Let's extract each piece. About the role: "SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application." But we need to remove application instructions: "Simply click APPLY ONLINE and follow the steps to upload your application." That's application instruction, should be removed per rule: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove that sentence. Keep the values part. Thus About the role: "SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine." That's fine. Responsibilities: list each item separated by commas. We need to turn into

  • . Ensure we keep all. Let's split by commas but careful: some items have internal commas (e.g., "through the effective use of short- and long-term planning, expense control, sales and service as well as high standards of customer service"). That internal comma could confuse splitting. Better to treat each responsibility as separated by a comma that starts a new responsibility after a capitalized word? The list seems each responsibility starts with a capitalized verb (Provide, Directly responsible, Responsible, Responsible, Responsible, Prepare, Responsible, Responsible, Responsible, Responsible, Responsible, Required to comply, Responsible, Attend, Participate, Required to work). However some have internal commas. We could manually list them as separate
  • items based on the logical responsibilities given. Let's enumerate: 1. Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards 2. Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service as well as high standards of customer service 3. Responsible for recruitment, training, development and succession of high performing, results driven employees 4. Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers 5. Responsible for training and timely completion of all training programs of all employees 6. Prepare and administer timely and accurate performance recognition, coaching conversations as well as the annual Talent Management process 7. Responsible for Loss Prevention education and awareness programs 8. Responsible for the execution and processing of incoming and outgoing merchandise; achieve or exceed inventory and shrink goals, as well as, physical inventory counts 9. Responsible for executing and managing marketing initiatives and events 10. Responsible for maintaining POS access rights 11. Responsible for maintaining Visual Guidelines and store presentation standards 12. Required to comply with all Policies & Procedures, operational core competencies and key accountabilities 13. Responsible for maintaining a safe, healthy and compliant working and shopping environment; reporting any maintenance needs timely 14. Attend off-site training and position related meetings as required; travel may be required 15. Participate in new store openings/closings, travel may be required 16. Required to work non-traditional hours; weekends, evenings, holidays That seems comprehensive. Now Requirements: "2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)". That's a requirement. Qualifications: maybe "Proven ability to exceed sales goals, reason through complex issues, and present information to large groups, Demonstrated ability to build and develop strong teams, Demonstrates effective communication". Those are qualifications. Skills: "Computer skills, basic know-how about MS Office programs, The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly." We could separate skills into bullet list. Benefits: The posting mentions "+ Bonus + Benefits (Benefit Summary Full Time)". No detail. That's vague; we should not create a Benefits section unless posting actually states them. It does mention benefits but not details. The rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state "Benefits (Benefit Summary Full Time)" which is a mention but not specific. Is that enough? It says "Benefits (Benefit Summary Full Time)" which is a placeholder. Might be considered not specific. Safer to omit Benefits section. Pay: we have base pay range: "$64,480 - $80,000 + Bonus". That's specific. So include Pay section. Schedule: we have "Required to work non-traditional hours; weekends, evenings, holidays" plus travel may be required. That's schedule info. So include Schedule section. Now we need to output HTML fragment with headings

    for each section, and
    • for lists,

      for prose. We need to avoid repeating job title. We need to ensure we don't include empty sections. Let's craft:

      About the role

      SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

      Responsibilities

      • Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
      • Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short-

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