Retail Store Manager: Flatiron

About the role

As a Store Manager at Framebridge, you will set the standard for exceptional customer service and represent the Framebridge brand in our retail stores. You will recruit, interview, hire, onboard, and train great retail team members, develop, execute, and continuously improve operational activities in our retail stores, and work closely with the manufacturing facility to ensure seamless omni-channel operations.

Responsibilities

• Recruit, interview, hire, onboard, and train great retail team members
• Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Work closely with manufacturing facility to ensure seamless omni channel operations
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Cook up in-store events with the Framebridge marketing team
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee

Requirements

• Experience managing in a customer service, retail, or hospitality role
• Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting
• Excited about building, developing, and coaching a high-performing retail team
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Strong analytical and problem-solving skills with a track-record of delivering positive business results
• Interest in design and excitement to work in a creative environment
• A quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends

Qualifications

• Degree in art, design, marketing or relevant fields preferred but not required

Skills

• Excellent listening, oral, and communication skills
• Deep product knowledge and design advice
• Ability to build relationships with customers and coach retail team members
• Strong analytical and problem-solving skills
• Adaptability and willingness to work flexible hours

Benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off
• Paid Holidays
• Retail savings plan 401K and employer funded pension plan
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Frame discount and Free Frame codes
• Bonus potential and Incentives