Retail Store Manager - Charlotte

About the role

As a Nespresso Boutique Manager, you’re not only the leader of the store, but you are also the face of the brand. You set the tone for the team and bring the brand and customer experience to life. Mentoring your team to achieve sales goals and provide excellent customer service comes naturally. You have an entrepreneurial mindset, enabling you to successfully take ownership of your boutique, connect with the community, build the brand, and share the story and values of Nespresso with passion.

Responsibilities

• Performance Management: Recruit, hire, and develop people to drive a culture of high performance and engagement. Recognize and reward excellence while addressing any performance issues promptly. Create personalized development plans and provide ongoing feedback to help your team thrive.
• Personalized Coffee Experiences: Lead by example as an agile coffee expert. Use storytelling to create a unique experience for each customer, educating them on our coffee and sustainability while fostering a hospitable environment.
• Training and Development: Lead and inspire others to learn and grow through coaching and mentoring. Drive training initiatives to ensure your team has the knowledge and skills needed to deliver an exceptional customer experience, from product knowledge to selling techniques and operational standards.
• Team Engagement: Uphold the Nespresso culture and values, fostering an engaged and motivated team. Use effective communication and regular touchpoints, such as weekly meetings and one-on-one sessions, to create a supportive and collaborative environment.
• Sales and Service Excellence: Drive team performance by setting clear targets and providing guidance. Implement strategies for continuous improvement with a growth mindset.
• Operational Excellence: Ensure compliance with standard operating procedures and manage inventory efficiently. Collaborate with the District Manager to control labor costs and expenses. Support teams with troubleshooting tech issues for smooth operations.
• Safety and Quality: Promote a safety-conscious culture and adhere to Nestlé’s Safety, Health, and Environmental policies and procedures.
• Drive and Determination: Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and evaluating boutique performance to implement improvements.
• Community Connection: Think entrepreneurially to create community-building channels through experimentation and collaboration.

Requirements

• 4+ years of experience in fast-paced or luxury retail
• 3+ years of supervisory experience
• High School Diploma or GED required; bachelor's degree preferred
• Strong time management and prioritization skills
• Genuine enthusiasm for coffee, a strong appreciation for sustainability, and a desire to continuously learn and share our coffee culture with others
• Availability for open/close shifts, weekends, and holidays
• Ability to travel as required

Preferred Qualifications

• Experience supervising 20+ employees in a high-volume, luxury retail environment
• Ability to run weekly manager meetings, oversee KPIs, coach performance, and delegate effectively
• Genuine passion for people: you enjoy engaging with customers and mentoring your employees
• Strong focus on the customer experience; you are a gracious host and exude hospitality
• Guests know you by name and seek you out because of the service and experience you provide
• Strong business acumen with the ability to drive teams to achieve revenue goals and continuously improve
• Demonstrated success developing bench strength and future leaders
• High collaboration and presence; a natural at building rapport with customers and businesses
• Strong hospitality mindset aligned with Nespresso’s House of Hospitality
• Agility and patience with learning new systems, software programs, and reporting methods

Benefits

• Free Nespresso machine & coffee allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Commuter benefits
• Pet adoption reimbursement
• Employee recognition program
• Discounts at 2,000+ companies

Pay

Competitive pay including quarterly bonuses for achieving team sales and service goals.

About Nespresso

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other. We channel our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change.

Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us to reimagine what coffee can be and what you can become. Let’s grow together.