Retail Store Manager - Bass Pro Shops

Responsibilities

• LEADERSHIP & TEAM MANAGEMENT
  • Directly manage a team of 10-15 team members (scaling to 20-25+ during peak seasons and holidays)
  • Talent plan to build a strong internal bench; maintain a pipeline of future leaders and create personalized succession paths for high-potential team members
  • Rotate and assign Areas of Responsibility (AORs) based on business needs and individual strengths to drive accountability and professional growth
  • Develop and execute individualized training plans; coach team members through timely, specific in-the-moment feedback and regular 1-on-1 conversations
  • Care consistently check-ins to keep the team engaged, informed, and motivated; act as a genuine cheerleader for your people both on and off the floor
  • Inspire teams through shared vision, creativity, empathy, and empowerment — tailoring motivation to the individual while leveraging the strengths of the collective
  • Act as a brand ambassador who reflects Tecovas' values in every interaction; model the behaviors you want to see in your team
  • Take responsibility for your own professional development and identify your role replacement in preparation for career progression
• CUSTOMER EXPERIENCE
  • Serve as the host of the party on the sales floor — constantly survey the room, ensuring every customer is acknowledged, welcomed, and feels at home; model a service standard so high that customers cannot distinguish the manager from any other team member
  • Deliver radical hospitality: engage authentically with customers, educate them on product customizations and western heritage, and ensure every interaction is personalized, efficient, and memorable
  • Proactively address customer complaints and concerns with empathy and urgency, turning challenges into brand-defining moments
  • Challenge and inspire the team to elevate every aspect of the store experience through service, merchandising, and store atmosphere
  • Represent Tecovas beyond the four walls: lead and participate in external brand events (e.g., rodeos, NASCAR, community activations) as a company ambassador
  • Lead and support new ideas and initiatives to evolve the retail experience; drive sales and create a store experience that is uniquely Tecovas
• VISUAL & BUSINESS OPERATIONS
  • Own the full operations of the store, including payroll management and approval, employee scheduling, and day-to-day administrative responsibilities
  • Forecast business performance; analyze top drivers, traffic patterns, and conversion data to identify opportunities and make strategic, business-impacting decisions
  • Produce and communicate weekly business recaps, synthesizing sales results and team performance for regional and HQ partners
  • Manage visual execution and collaborate with key partners to ensure timely, effective execution of store structure, display, and merchandising standards
  • Align the store calendar across visuals, scheduling, and events to ensure seamless operational flow
  • Pilot new platforms and tools as the company scales; adapt quickly to evolving systems and relay updates to your team with clarity
  • Collaborate with key partners to lead timely execution of store controls and operating standards while assuming accountability for the store's overall profitability
• COMMUNICATION & RELATIONSHIPS
  • Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
  • Foster a culture of strong communication and teamwork to ensure a seamless balance of operational, visual, and customer priorities
  • Build and maintain strong cross-functional relationships with HQ partners across merchandising, marketing, wholesale, and operations
  • Support company growth initiatives, including contributing to New Store Openings (NSOs) and sharing best practices across the fleet
  • Cook in-store events that deepen community connections and drive brand awareness
  • Encourage and demonstrate adaptability — positively effect change and enable the team to successfully execute a shared vision in a fast-moving, high-growth environment

Qualifications

• 5+ years of retail store management experience; multi-unit management experience highly desired
• Exceptional leadership, selling, and customer service skills with a genuine passion for connecting with people
• Strong adaptability — able to flex quickly in a high-growth, fast-paced environment and model that flexibility for your team
• Experience managing payroll, building employee schedules, and forecasting business performance
• Background in hospitality industries (restaurants, hotels) considered a strong asset due to the emphasis on guest-first, radically hospitable service
• Strong merchant skills and a proven history of delivering financial results
• Proven record of hiring, developing, and retaining great talent; experienced in coaching, counseling, and conflict resolution
• Strong organizational skills and attention to detail; independent, proactive, and results-driven work ethic
• Utmost character, honesty, and transparency

Requirements

• High school diploma required; college degree preferred
• Able to stand and walk for extended periods, necessary for sales floor coverage, customer service, and loss prevention
• Able to reach overhead, bend, squat, kneel, and carry product for restocking and store merchandising
• Able to lift up to 30 lbs regularly
• Able to regularly perform store maintenance tasks
• Must have reliable transportation
• Must be available to work weekends (Friday, Saturday, and Sunday), evenings, and holidays as needed

About Us

We are the first direct-to-consumer western brand, founded with the simple goal of making the world's best western boots, apparel, and leather goods — and selling them at a fair price. Our passion for offering incredible customer experiences runs through the culture of our team, and we're committed to making Tecovas an incredible place to work.