Retail Store Manager

About the role

Oversee the operations of a retail location, managing staff, inventory, and finances while providing excellent customer service. The ideal candidate will have experience in retail management and a passion for the tobacco industry.

Responsibilities

• Recruit, interview, select, and retain top talent.
• Motivate, coach, develop, lead, and train store employees on an ongoing basis.
• Develop team’s product knowledge to position them as experts.
• Enhance team selling skills to meet or exceed sales goals.
• Manage and supervise a team of retail employees, including scheduling and performance management.
• Promote and enforce company policies and procedures.
• Identify, recommend, and implement changes to improve productivity.
• Set clear performance expectations and ensure the team is trained in sales, customer service, and operations.
• Communicate priorities and sales-driving information to maximize business opportunities.
• Maintain a clean, safe environment by complying with all health and sanitation procedures.
• Ensure the store is properly stocked with inventory and manage inventory levels and product ordering.
• Obtain product knowledge about all products, including current launches and promotions.
• Build relationships with customers to suggest products.
• Meet or exceed store sales and operational goals.
• Manage all daily store operations, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assist customers with sales transactions and provide excellent customer service.
• Develop plans to maximize sales and drive consistent performance results.
• Identify performance opportunities and partner with the District Manager to address and manage issues effectively.
• Stay informed on corporate communications, directives, initiatives, policies, and procedures.
• Implement store programs to increase efficiencies in sales, service, operations, and branding.
• Spend the majority of business hours on the sales floor greeting customers, coaching employees, and managing the business.
• Monitor and analyze sales and financial data to make strategic business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Stay up to date with industry trends and competition, making recommendations to improve the business.
• Open and close the store, including locking doors and arming the store.
• Work over 40 hours a week, including nights, weekends, and holidays.
• Perform additional tasks, duties, or projects as assigned.

Requirements

• At least 21 years or older.
• Completion of high school degree.
• At least 1-2 years of previous manager experience.
• Flexible to work weekends, holidays, and 12-hour shifts as needed.
• Ability to stand for long periods of time.
• Ability to lift up to 50 pounds.

Skills

• Written and verbal communication.
• Leadership.
• Customer service.
• Microsoft Office.
• Store operations.
• Basic math (adding and subtracting).

Benefits

• Health, dental, vision, and life insurance (effective after 60 days of employment).
• Merchandise discounts.
• Development and growth opportunities.
• Monthly bonus.
• Bi-annual merit increase.
• Recognition program.

Schedule

• Full-time, over 40 hours per week.
• Nights, weekends, and holidays required.
• Occasional 12-hour shifts.