Retail Store Manager
Job Responsibilities
- Lead employee development and coaching to improve customer interactions and complete required training on schedule
- Resolve customer issues to enhance the customer experience and align with brand expectations
- Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
- Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
- A High School Diploma/GED (Required)
- 2-4 years Management experience in retail sales (Preferred)
- 2-4 years Sales & sales management experience (Preferred)
Knowledge, Skills and Abilities
- At least 18 years of age
- Legally authorized to work in the United States
Pay
Total Target Cash Pay Range: $66,900 - $120,600, inclusive of target incentives
Base Pay Range: $50,175 - $90,450
Benefits
T-Mobile offers a comprehensive benefits package that includes:
- Medical, dental, and vision insurance
- A flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Travel
No
DOT Regulated
No
Safety Sensitive Position
No
About the Role
This role manages all operations of a retail store to ensure effective customer engagement and business performance. It involves leading store employees through hiring, scheduling, training, and coaching to maintain operational standards. The role requires ownership of store functions including marketing, loss prevention, and labor management to drive success. Success is measured by store performance metrics such as sales goals, customer satisfaction, and operational efficiency. The work impacts the organization by fostering a productive store environment that supports customer loyalty and business growth.