Retail Store Manager

About the Role

Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPIs to ensure proper execution by your team within budget. Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves.

Responsibilities

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Deliver sales plan/profit plan and other KPIs in conjunction with annual performance objectives; manage the store team to achieve their role KPIs.
• Lead the execution of customer brand promises.
• Implement and lead the shrink and safety programs to deliver goals.
• Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified team members: hire, train, observe, and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop team members for advancement; utilize the leadership competencies for continued self-development.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
• Serve as Manager on Duty (MOD).
• Maintain operational understanding of all store departments; ensure cross-training, including in Custom Framing selling and production.
• Other duties as assigned.

Requirements

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Some lifting of heavy items and accessing high shelves by ladder or similar equipment.
• If you need help performing these functions of your job, please contact your supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.

Work Environment

• Public retail store setting supervising team members and taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Benefits

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to:

• 401(k) with employer match.
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Everyday perks such as employee discounts and access to partner discount programs.

For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com.