Retail Store Manager

About the role

The full-time Store Leader at Rosedale Center in Roseville, CA, is the CEO of their store. They are responsible for creating a customer-centric environment, driving results, building networks, developing talent, instilling trust, communicating effectively, being nimble, collaborating, and making good decisions.

Responsibilities

• Customer Focused: Strive to create a customer-centric environment through a "customer is our boss" mentality. Teach the WOW Service Principles to build strong guest connections with a goal of making a difference in every customer's day.
• Drive Results: Maximize overall store productivity and build guest loyalty through WOW experiences. Create, manage, and own your store's business plan.
• Build Networks: Recruit, hire, and retain a high-performing team. Increase brand awareness by building strong relationships. Acquire new customers through traffic-driving efforts that increase the brand's impact.
• Believe in Developing Talent: Advocate for team growth and development. Explain, teach, and inspire daily. Focus on building skill and capability to increase internal opportunities, retention, and organizational advancement.
• Instill Trust: Be a person of your word. Gain the confidence and trust of others through honesty and authenticity. Demonstrate integrity when making decisions, ensuring audit and shrink results meet Asset Protection Standards, following Kendra Scott policies and procedures, and doing the right thing - always.
• Communicate Effectively: Believe good communication results in mutual understanding, harmony, and action. Articulate a clear and compelling message and provide consistent feedback through in-the-moment coaching, touchbases, development plans, and performance reviews. Actively listen to learn and encourage open expression of diverse opinions and ideas to energize others to work together effectively.
• Nimble: Find ways to thrive no matter what area of the business you are supporting. Draw on experiences and apply those learnings to a variety of situations. Be curious and flexible. Learn from the past, and do not shy away from trying new things.
• Collaborate: Champion a culture of teamwork by bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose. Prioritize building partnerships through idea sharing, valuing other's interests, and celebrating contributions to create mutual accountability, trust, and commitment.
• Action-Oriented: Analyze reporting and daily sales trends to make real-time, innovative business decisions to achieve store financial goals. Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Display Courage: Overcome fear to do the right thing. Find ways to champion ideas, positions, and others. Care personally about people and challenge them directly to achieve greatness!
• Ensure Accountability: Take responsibility and have a "do what I say I'm going to do" mentality. Be answerable for your own actions and the actions of those you lead. Foster commitment, feedback, and problem-solving because of your ownership over decisions and actions.
• Make Good Decisions: Rely on a mixture of analysis, wisdom, experience, and judgment to guide you. Know good decisions are reached through a balance of speed and quality. Even when information is incomplete, know when to move ahead and act!

Requirements

• Must be over the age of 18
• Ability to lift and move at least 50 lbs.
• Ability to stand and/or walk for at least 6 hours per shift
• Flexible availability - available to work when the guest shops!
• Strong connections with local media, non-profit organizations, and other key partners to drive traffic and brand awareness
• Preferred: Flexible availability - available to work when the guest shops!

Qualifications

• Bachelor’s degree or equivalent work experience
• A passion for Kendra Scott and what the brand represents, Family, Fashion, and Philanthropy
• Previous experience leading functional teams in a retail management role
• Prioritizing and time management are strong suits
• Lead and develop teams and define success as having a significant impact on others' careers
• Excellent communication and conflict management skills
• Analyzing reporting to drive sales is a part of your everyday language
• Flexible availability - available to work when the guest shops!
• Strong connections with local media, non-profit organizations, and other key partners to drive traffic and brand awareness

Skills

• Customer service principles
• Team leadership and development
• Business acumen
• Communication and conflict resolution
• Time management and prioritization
• Financial analysis and decision-making
• Collaboration and partnership-building
• Leadership and courage
• Accountability and problem-solving
• Decision-making and strategic thinking

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company.